Fixed Operations Manager / Service Manager
Keystone Chevrolet | Sand Springs, Oklahoma
Keystone Chevrolet is seeking an experienced and motivated Fixed Operations Manager / Service Manager to lead our service department and help strengthen the overall customer experience.
We are looking for a hands-on leader who understands dealership service operations, develops strong teams, communicates well with customers, and knows how to improve performance without sacrificing quality or integrity.
Key Responsibilities
- Lead the daily operations of the service department
- Recruit, train, coach, and retain service advisors, technicians, and support staff
- Establish clear performance expectations and hold team members accountable
- Monitor technician productivity, efficiency, labor sales, repair-order performance, and departmental profitability
- Maintain appropriate workflow and ensure repairs are completed accurately and on time
- Improve customer satisfaction, retention, and Chevrolet CSI performance
- Review open repair orders, declined services, warranty work, and customer follow-up
- Coordinate effectively with the parts, sales, accounting, and warranty departments
- Ensure compliance with GM procedures, warranty requirements, safety standards, and dealership policies
- Resolve customer concerns professionally and protect long-term customer relationships
- Develop processes that increase service capacity, customer-pay business, and department profitability
- Maintain a clean, organized, and professional service operation
- Report department results, challenges, and opportunities to dealership leadership
Preferred Qualifications
- Previous automotive dealership service-management or fixed-operations experience
- Strong knowledge of service-department financials and key performance indicators
- Proven ability to lead, coach, and develop a team
- Understanding of dealership repair-order processes, warranty administration, and manufacturer standards
- Excellent customer-service and conflict-resolution skills
- Strong organizational, communication, and follow-through abilities
- Comfortable using dealership-management and manufacturer systems
- GM or Chevrolet dealership experience is preferred but not required
- Valid driver’s license and an acceptable driving record
What We Offer
- Competitive compensation based on experience and performance
- Performance-based earning opportunities
- Established dealership with a strong customer base
- Supportive, locally focused leadership
- Opportunity to build and develop a high-performing service team
- Employee benefits and vehicle-related advantages
- Long-term career opportunity with room to make a meaningful impact
The right candidate will be visible in the department, engaged with employees and customers, and committed to building a service operation known for communication, accountability, quality work, and dependable customer care.
Job Type: Full-time
Location: Sand Springs, Oklahoma