Fixed Term Medical Receptionist

About The Role

As a Fixed Term Medical Receptionist in our Support Staff department, you will be the first point of contact for patients and visitors in a fast-paced, busy clinic environment. You will manage a high volume of calls, appointments, and front-desk activities while maintaining a professional and compassionate demeanor. In this fixed term, full-time hourly role, you will play a key part in ensuring the smooth day-to-day operation of the clinic by providing efficient administrative support, accurate data entry, and exceptional customer service to both patients and clinical staff.

What You'll Do

• Serve as the first point of contact for patients, visitors, and callers, providing courteous and professional assistance at all times
• Manage a high volume of incoming phone calls, using excellent phone etiquette to route calls, take messages, and answer general inquiries
• Schedule, confirm, and adjust patient appointments using practice management systems and office tools
• Greet and check in patients, verify identification and insurance information, and ensure all required forms are completed accurately
• Maintain and update patient records and logs using Google Sheets, Excel, and Word with a high level of accuracy and confidentiality
• Coordinate patient flow in a busy clinic, communicating effectively with clinical and support staff to minimize wait times
• Collect and process payments, co-pays, and billing information in accordance with clinic procedures
• Handle sensitive patient information in compliance with privacy and confidentiality standards
• Perform general administrative tasks such as scanning, filing, printing, and document preparation to support clinic operations
• Prioritize and multitask effectively in a fast-paced environment, managing competing demands while maintaining attention to detail
• Assist with incoming and outgoing correspondence, including emails, faxes, and mailed documents
• Support other reception and administrative duties as assigned to ensure the smooth running of the clinic during the fixed term

Qualifications

• Minimum of 1-2 years of experience in a receptionist, front-desk, or customer service role; experience in a medical or clinical setting is preferred
• Proficiency with Google Sheets, Excel, and Word for data entry, record-keeping, and basic reporting
• Strong phone etiquette and communication skills, with the ability to handle a high volume of calls professionally
• Demonstrated customer service skills with a patient, empathetic, and professional demeanor
• Proven ability to multitask, prioritize, and work efficiently in a fast-paced, busy clinic environment
• High level of accuracy and attention to detail in data entry, scheduling, and documentation
• Ability to maintain confidentiality and handle sensitive patient information appropriately
• Strong organizational skills and the ability to follow established processes and procedures
• Comfort working in a fixed term, full-time hourly position, with flexibility to adapt to changing clinic needs
• Proficiency in English, both written and verbal