American National Standards Institute (ANSI), Condominiums, Customer Support/Service, English Language, High School Diploma, OSHA, Organizational Skills, Presentation/Verbal Skills, Problem Solving Skills, Regulations, Regulatory Compliance, Safety Equipment, Safety Training, State Laws and Regulations, Writing Skills
Either Webcam Interview or In Person
Monday - Friday 8am - 5pm
FL-DBPR-Condominiums, Timeshares and Mobile Homes - Compliance Office
Position: Pay Rate: $38.14hr / Vendor Rate: $49.58hr
WORK ENVIRONMENT: Professional office, business casual
WORK LOCATIONS: Candidate can select one of the following work locations:
- 8550 NW 33rd St., Suite 401, Doral, FL 33122
- 2601 Blair Stone Road, Tallahassee, FL 32399
- 400 W. Robinson St, Orlando, FL 32801
Ability to speak and understand English Required High school diplom Required Excellent written and oral communication with the public Required bility to read and interrupt Florida State Statues Required 1 Years Experience working with the public in a professional work environment Required 3 Years Experience working with the public and analyzing complaints Required 1 Years Experience using Vers Highly desired Experience using OnBase system Highly desired Bachelors Degree Highly desired
Questions
Description Question 1 Your candidate's Pay Rate for this requisition must be $38.14, vendor rate $49.58. Do you accept this requirement? Question 2 Please list your candidate's email address. Question 3 Please list the city and state where your candidate currently resides. Question 4 How soon can your candidate start if selected for this opportunity? Question 5 Have you confirmed that your candidate is aware of AND can successfully complete the mandatory pre-employment screening requirements detailed in the Compliance tab of this VectorVMS requisition? Question 6 If applicable (safety sensitive positions), do you attest that your candidate has provided consent to random drug testing pursuant to section 11.3 of the master contract? Question 7 If applicable (safety sensitive positions), do you attest that your candidate is willing to adhere to any customer dress/safety equipment requirements, in compliance with ANSI and OSHA, and that such equipment will be provided at your company's/candidate's expense? Question 8 Is your candidate aware this is a contract/temporary position, and the agency does not offer benefits including PTO and paid holidays? Question 9 Is your candidate aware this is a short term assignment and committed to complete the project? Question 10 Does your candidate have experience using Versa Regulations with DBPR? Question 11 Does your candidate have experience using OnBase system? Question 12 What position listed on the candidate resume show experience with Florida statutes? Question 13 WHAT WORK LOCATION DOES YOUR CANDIDATE PREFER? CANDIDATE RESPONSIBILITIES:
** Contact constituents/complainants to discuss the details of the complaints that are filed.
** Read state statute and compare with complaints to analyze the issue.
** Communicating with the public, so good customer service skills are a MUST.
** Advise complainant of the Division's jurisdiction and that the case is being closed and for what reason.
** Provide any resources or referrals, as appropriate.
** Send a written correspondence to the complainant once approved by the supervisor.
** Close the case out by adding the appropriate codes/activities/statues in Versa.
** Document the actions in the OnBase system.
CANDIDATE REQUIRED SKILLS:
** Communicate verbally and in writing appropriately
** Read and interrupt Florida statutes
** Previous experience working with the public in a professional work environment
** Exceptional organizational skills
** Commit to the project time line