Customer Support/Service, Organizational Skills, Problem Solving Skills, State Laws and Regulations, Writing Skills
LOCATION
Ft. Lauderdale, FL
POSTED
2 days ago
CANDIDATE RESPONSIBILITIES:
** Contact constituents/complainants to discuss the details of the complaints that are filed. ** Read state statute and compare with complaints to analyze the issue. ** Communicating with the public, so good customer service skills are a MUST. ** Advise complainant of the Division’s jurisdiction and that the case is being closed and for what reason. ** Provide any resources or referrals, as appropriate. ** Send a written correspondence to the complainant once approved by the supervisor. ** Close the case out by adding the appropriate codes/activities/statues in Versa. ** Document the actions in the OnBase system.
CANDIDATE REQUIRED SKILLS:
** Communicate verbally and in writing appropriately ** Read and interrupt Florida statutes ** Previous experience working with the public in a professional work environment ** Exceptional organizational skills ** Commit to the project time line