Customer Support/Service, English Language, High School Diploma, Interpret Regulations, Organizational Skills, Presentation/Verbal Skills, Problem Solving Skills, State Laws and Regulations, Writing Skills
Compliance Officer
Assignment is approximately 4 months Position: Pay Rate: $38.14hr / Vendor Rate: $49.58hr ASSIGNMENT DURATION: Approximately 4 months WORK ENVIRONMENT: Professional office, business casual
Candidate Responsibilities
- Contact constituents/complainants to discuss the details of the complaints that are filed.
- Read state statute and compare with complaints to analyze the issue.
- Communicating with the public, so good customer service skills are a MUST.
- Advise complainant of the Division's jurisdiction and that the case is being closed and for what reason.
- Provide any resources or referrals, as appropriate.
- Send a written correspondence to the complainant once approved by the supervisor.
- Close the case out by adding the appropriate codes/activities/statues in Versa.
- Document the actions in the OnBase system.
Candidate Required Skills
- Communicate verbally and in writing appropriately
- Read and interpret Florida statutes
- Previous experience working with the public in a professional work environment
- Exceptional organizational skills
- Commit to the project timeline
Required/Desired Skills
- Ability to speak and understand English - Required - 0
- High school diploma - Required - 0
- Excellent written and oral communication with the public - Required - 0
- Ability to read and interpret Florida State Statues - Required - 1 - Years
- Experience working with the public in a professional work environment - Required - 3 - Years
- Experience working with the public and analyzing complaints - Required - 1 - Years
- Experience using Versa - Highly desired - 0
- Experience using OnBase system - Highly desired - 0