Job Overview:
Requirement/Must Have:
- 5+ years of experience in hardware and firmware debugging.
- Hands-on knowledge of server platforms, BMC, BIOS, Linux, and low-level system architecture.
- Experience with incident management, production support, or fleet operations.
- Ability to analyze logs, telemetry, and system diagnostics to troubleshoot complex issues.
- Proficiency in Python, Shell, or PowerShell scripting.
Responsibilities:
- Own ICM triage, incident tracking, escalation, and closure.
- Perform fleet debugging across hardware, firmware, BMC, BIOS, and platform software layers.
- Analyze logs, telemetry, crash dumps, and diagnostics to identify failure patterns and root causes.
- Coordinate with platform, validation, firmware, release, and deployment teams to drive issue resolution.
- Lead operational reviews and provide status, risk, and incident trend reporting to stakeholders.
- Work closely with offshore engineering teams, providing technical guidance and execution oversight.
- Support release readiness assessments and fleet health monitoring activities.
- Identify opportunities for automation and operational process improvements.
Nice to Have:
- Experience with DPU, GPU, accelerator, or cloud-scale server platforms.
- Exposure to Azure infrastructure, data center operations, or reliability engineering.
- Familiarity with ICM, monitoring systems.
- Experience leading investigations across geographically distributed teams.
Skills:
- Strong communication, stakeholder management, and problem-solving skills.
Benefits
Our Benefits Include:
- Medical, Dental, and Vision Insurance
- 401(k) Retirement Plan
- Health Savings Account (HSA)
- Disability Insurance (Short-Term and Long-Term)
- Life and AD&D Insurance
- Paid Sick Leave (where required by applicable state or local law)
- Supplemental Insurance Plans
- Identity Theft Protection
- Pet Insurance
- Employee Wellness Programs
- Employee Assistance Program (EAP)
- Career Growth and Professional Development Opportunities
Disclaimer: Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws.
About Cynet Systems
Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia.
As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers. Our organization is certified to ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II standards, reflecting our commitment to quality, security, operational excellence, and customer success.