Fleet Dispatch Supervisor

Hertz

Los Angeles, California

Apply

JOB DETAILS

SALARY

$20.53

SKILLS

Analysis Skills, Budgeting, Business Operations, Business Plan, Business Skills, Business Unit Profitability, Car Rentals, Coaching, Communication Skills, Consumer Branding, Corporate Policies, Cross-Functional, Customer Relations, Customer Satisfaction, Customer Support/Service, Driver's License, Employee Relations, Field Sales, Fleet Management, Government, Hospitality and Tourism, Leadership, Logistics, Mentoring, Microsoft Excel, Microsoft Office, Microsoft PowerPoint, Operations Management, Order Picking/Packing, Organizational Skills, Performance Metrics, Performance Reviews, Presentation/Verbal Skills, Problem Solving Skills, Profit & Loss Management, Project/Program Management, Resolve Customer Issues, Revenue Growth, Revenue Management, Staff Motivation, Time Management, Vendor/Supplier Planning, Vendor/Supplier Relations, Writing Skills

LOCATION

Los Angeles, California

POSTED

Today

The Branch Manager represents all ORO Mobility brands to our customers, community leaders, business partners, vendors and government entities. This position is primarily responsible for the successful delivery and oversight of the ORO Mobility product to internal and external customers. This position provides overall leadership to all employees with responsibility for overall operating performance, customer satisfaction, positive employee culture, safety, service, budgets, and vendor relations. The Branch Manager is responsible to have in-depth knowledge of operations, management, logistics, technology and financial disciplines. The leader must have a proven track record for decisive actions backed by analytical thinking, goal-directed leadership and service-oriented performance. This leader will deliver results through leadership, direction, alignment and motivation.

Develop, monitor, modify and assure compliance with the annual business plan to ensure the profitability of the business unit.
Direct and organize all reservations and pick-ups, develop relationships with existing vendors such as Lyft, Uber and Pep-boys.
Develop and implement location strategies to maximize profitability and revenue management opportunities including revenue per unit, etc.
Handle or assist in the resolution of customer service issues.
Ensure a high level of customer service is maintained at or above the area goals.
Coach all staff and empower staff to engage in problem resolution and customer relations.
Be active in attending/hosting outside sales meetings or events to promote the company and branch location.
Continue to increase the market penetration of the branch and increase revenue.
Develop, communicate, and monitor location and individual objectives and consumer knowledge of brands and services, ensuring that they are in line with overall corporate objectives.
Actively participate in the training, coaching, and mentoring of all Branch staff.
Complete performance reviews with all Branch staff discuss strengths and development opportunities.
Hold weekly staff meetings to keep employees motivated and informed of business operations.
Conduct Monthly Business Reviews with Branch staff to ensure KPI knowledge.
Maintain an environment of positive employee relations.
Ensure that all corporate policies and procedures are administered and followed appropriately by all personnel.
Must have a valid driver's license and a clean motor vehicle record.

The salary for this position is $70k/yr + quarterly bonus potential.

Educational Background:

High School Diploma or general equivalency diploma required. Associates Degree preferred.

Professional Experience:

Previous management experience in a fast-paced environment.
Experience in car rental, hospitality, or tourism a plus.
Result orientation with demonstrated history of success.
Demonstrated ability to direct and motivate teams.
Proficiency in Technology.

Knowledge:

Financial and business acumen.
Customer service resolution practices.
Excellent communication techniques.
Coaching ability.
Labor & Employment laws.
Operations Management.
Project Management.
Analysis and report modeling understanding.

Skills:

Highly organized.
Ability to interface with multi-faceted, cross-functional teams.
Expert knowledge of Microsoft office suite. Ability to handle complex analysis using Excel. Strong knowledge of PowerPoint.
Strong Time Management skills.
Customer service aptitude - Ability to address and resolve customer service issues.
Flexible and able to adapt to changes.
Excellent oral and written communication skills.

About the Company

Hertz

Hertz is the largest worldwide airport general use car rental brand, operating from approximately 10,090 corporate and licensee locations in approximately 145 countries. Our Dollar and Thrifty brands have approximately 1,400 corporate and franchise locations in approximately 75 countries. Hertz is the number one airport car rental brand in the U.S. and at 130 major airports in Europe. Hertz is an inaugural member of Travel + Leisure's World's Best Awards Hall of Fame and was recently named, for the thirteenth time, by the magazine's readers as the Best Car Rental Agency. Hertz was also voted the Best Overall Car Rental Company in Zagat's 2013/14 U.S. Car Rental Survey, earning top honors in 14 additional categories, and the Company swept the global awards for Best Rewards Program and Best Overall Benefits from FlyerTalk.com. Product and service initiatives such as Hertz Gold Plus Rewards, NeverLost®, and unique cars and SUVs offered through the Company's Adrenaline, Prestige, Green Traveler, and Dream Car Collections, also set Hertz apart from the competition. Additionally, Hertz owns the vehicle leasing and fleet management leader Donlen Corporation and operates the Hertz 24/7TM hourly car rental business. The Company also owns a leading North American equipment rental business, Hertz Equipment Rental Corporation, which includes Hertz Entertainment Services. More information about the Company can be found at www.abouthertz.com.

Learn more about Hertz by visiting www.hertz.com

Hertz is an Equal Opportunity Employer.

COMPANY SIZE

10,000 employees or more

INDUSTRY

Travel, Transportation and Tourism

FOUNDED

1918

WEBSITE

http://www.hertz.com

Resume Resources

Free Resume Templates Free Resume Builder