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Fleet Dispatcher

Midas Auto & Tires - Southeast Michigan

Livonia, MI

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JOB DETAILS
SKILLS
Automotive Repair and Maintenance, Call Centers, Call Monitoring, Computer Services, Customer Escalations, Customer Support/Service, Dental Insurance, Emergency Services, Equipment Maintenance/Repair, Equipment Replacement, Health Insurance, Inventory Management, Maintenance Services, Presentation/Verbal Skills, Problem Solving Skills, Procedure Development, Record Keeping, Reimbursement, Telephone Skills, Vehicle Fleets, Vision Plan, Writing Skills
LOCATION
Livonia, MI
POSTED
30+ days ago
Benefits:
  • Bonus based on performance
  • Dental insurance
  • Employee discounts
  • Health insurance
  • Paid time off
  • Vision insurance

A day-in-the-life of a Fleet Dispatcher


As a Fleet Dispatcher, you will dispatch calls for emergency roadside assistance to members and / or club fleet personnel via radio, telephone or electronically. You will receive and manage calls related to emergency and / or commercial road service, utilizing a computer aided call processing system. Performing geographical location spotting and map reading, you will provide detailed instructions to Fleet Service or contractedi personnel to determine member / customer location.


In this role, you will also have the opportunity to:


  • Monitor dispatched calls and take action to resolve and correct service or other potential problems
  • Handle driver / customer escalations in accordance with established procedures
  • Provide explanations to customers and reports / document service issues
  • Close service requests using company electronic dispatching system
  • Accept payment from members / customers, when necessary
  • Reconcile and resolve rudimentary payment issues and maintain related records and files
  • Maintain inventory of tow truck / service vehicle supplies, vehicle maintenance / repair records, and requisition replacement tools and / or equipment, when required
  • Ensure proper maintenance of tow trucks, service vehicles and equipment
  • Assist coworkers and less-tenured dispatchers, as necessary
Qualifications:
  • Excellent written and verbal communication
  • Call center environment experience, Past experience dispatching calls
  • Positive Attitude and willingness to succeed
  • Work in a fast-paced environment
  • MUST be a Team-player
  • Excellent Problem-solving skills
  • Willingness and ability to work irregular hours, weekends and/or holidays.
  • Customer service experience
  • Knowledge of policies and procedures (service benefits) relative to emergency road service
Benefits & Perks:
  • Hourly Wage + Bonus
  • Career Advancement
  • Health Insurance; Dental/Vision
  • 2 Weeks paid vacation Vacation
  • Holiday Pay
  • Expense Reimbursement
 

About the Company

M

Midas Auto & Tires - Southeast Michigan

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