Fleet Maintenance Operations Supervisor - 2nd shift

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Job Description

At Ryder our most important competitive advantage is our people.

CULTURE- INTEGRITY- FAMILY. As an Operations Supervisor youll be part of a fast-paced team driven to succeed and empowered to develop your operations & managerial career. This is an essential industry and weve been in the game since 1933

Position Summary

The Ops Supervisor " assists the Ops ManagerSr. Ops Manager with the operations and personnel for a shift of a particular location. The Operations Supervisor may have supervisory duties of employees on a shift including but not limited to Technicians-In· Charge Customer Service Coordinators Technicians and Service Employees. The Operations Supervisor must be able to accomplish results and ensure business objectives and labor requirements are met. The Ops Supervisor is responsible for ensuring the customers needs are being met while balancing financial operating quality safety and asset targets against the requirements of the business. This position is responsible for the management of the location performance against metrics to meet andor exceed assigned objectives. The Ops Supervisor will be cross functionally trained in order to be able to back up others within the shop. As with all Ryder shop positions the Ops Supervisor or Shift Supervisor " is responsible for adhering to all Ryder Maintenance Operations policies and procedures.

This role may be a developmental position to prepare incumbents for the Ops Manager role because we allow you to carve out your own career path and promote from within based on performance. The continuous on-the-job experience here at Ryder opens up other opportunities and provides a long-lasting career. This position comes with a competitive salary and yearly bonus. We also offer a full benefits package 401k employer match PTO and a discount on shares

Shop Location Morrisville NC

Hours 230pm - 1100pm

Schedule Monday - Friday

Salary - Bonus

You thought that was it Take a look at a few of these Ryders most recently been named Top Company for Women to Work for in Transportation httpsnewsroom.ryder.comnewsnews-details2022Ryder-Named-One-of-the-Top-Companies-for-Women-to-Work-For-in-Transportation-in-2022default.aspx by Women in Trucking one of Fortune Magazine s Worlds Most Admired Companies httpsnewsroom.ryder.comnewsnews-details2022FORTUNE-Magazine-Names-Ryder-Among-Worlds-Most-Admired-Companies-for-10th-Consecutive-Yeardefault.aspx " & one of Readers Choice Excellence Awards httpsnewsroom.ryder.comnewsnews-details2022Ryder-Voted-Among-Top-10-3PLs-in-Readers-Choice-Excellence-Awards-by-Inbound-Logisticsdefault.aspx " by Inbound Logistics. What about our green initiative… We have the largest EV footprint in the U.S. In addition to that Verizon has recognized Ryder with their Supplier Environmental Excellence Award httpshttpswww.businesswire.comnewshome20220712005382enRyder-Receives-VerizonE28099s-Supplier-Environmental-Excellence-Award

Here is from people that work here

httpswww.youtube.comwatchvusBbl6L1V6E

This is Ryder

httpswww.youtube.comwatchvb24PFgxvVS0

Essential Functions

Workflow Management Responsible for work analysis planning and scheduling scheduling and assigning work to technicians productivity tracking and optimization shift and shop meetings and RO review and approval Ensures all warranty policies and procedures are executed Responsible for Triage of unscheduled customer drive-ins and for communicating with customers and assigning work to technicians as appropriate Responsible for conducting yard checks to ensure proper work scheduling and prioritization

Labor Management Provides management training and development of all personnel assigned Responsible for Performance Management of all assigned personnel

Customer Management Responsible for customer relationship management to include issue resolutions customer satisfaction and retention as well as ensuring vehicle uptime Responsible for customer communication protocol as it pertains to PM Scheduling & follow-up breakdowns and vehicle status updates Conduct customer visits as required by the Customer Care Plan

Asset Management Directs hisher direct reports in maintaining the appearance and maintenance of assigned location including sustaining 65 standards in all relevant shop areas of responsibility Evaluates needs and makes recommendation for shop tooling and equipment requirements Assist in the management and oversight of vehicle specifications and vehicle in· serviceout-service process Assist in ensuring all vehicles have required specifications in SAM Responsible for Parts Inventory management policies and procedures

Quality Management Responsible for Quality Inspections of PM & repairs as well as performing In Process Reviews of non-PM work Perform breakdown root cause analysis implement corrective actions locally and when necessary communicate issues to Technical Assistance Center Ensure Cleanliness and quality of repair for all maintained vehicles Work with Service Manager to ensure all technicians are properly trained and qualified and TOPS plan is prioritized based upon Breakdown Rework and Running Cost trends Maintain controlvisibility over shop floor activities to ensure proper root cause diagnosis by technicians and that the yield on all partscomponents is optimized Assist in the development and ensure implementation of Quality Assurance Audit Corrective Action plans and Continuous Improvement programs Accountable for maintenance of all relevant documentation required to meet andor exceed local state federal as well as customer requirements Ensure Employee compliance with Safety and EPA regulations and requirements

Financial Management Responsible for ensuring shiftshop delivers against Net Maintenance Cost per Unit objectives without sacrificing quality safety or customer satisfaction Responsible for cost control measures related to maintenance operations budget and location P&L statement to meet financial objectives Responsible for successful execution of Maintenance Initiatives to attain or exceed specified financial targets Responsible for Payroll Purchase Order approval as warranted and invoice reconciliation and fuel reconciliation Responsible for the customer bill back process to include identification review and approval of bill back opportunities Responsible for ensuring proper documentation and explanation reporting of re·billable activity Ensure data integrity in the Shop Management Online system

Additional Responsibilities

Performs other duties as assigned

Skills and Abilities

Ability to professionally represent Ryder and competently interact with customer management

Strong vehicle diagnosticsrepair knowledge preferred

Microsoft Office intermediate preferred

Qualifications

H.S. diplomaGED required

Associates degree preferred or 1-3 years or more experience in a maintenance operations environment required. Demonstrated success in a Ryder role may be substituted for this requirement

Bachelors degree preferred or 1-3 years or more experience in a maintenance operations environment required. Demonstrated success in a Ryder role may be substituted for this requirement

Maintenance and Technical experience in a shop environment required

Supervisory experience preferred

Experience with a Shop Management System preferred

Microsoft Office intermediate preferred

DOT Regulated No

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Job Category Maintenance

Compensation Information

The compensation offered to a candidate may be influenced by a variety of factors including the candidates relevant experience education including relevant degrees or certifications work location market dataranges internal equity internal salary ranges etc. The position may also be eligible to receive an annual bonus commission andor long-term incentive plan based on the level andor type. Compensation ranges for the position are below

Pay Type

Salaried

Minimum Pay Range

Maximum Pay Range

Benefits Information

For all Full-time positions only Ryder offers comprehensive health and welfare benefits to include medical prescription dental vision life insurance and disability insurance options as well as paid time off for vacation illness bereavement family and parental leave and a tax-advantaged 401k retirement savings plan.

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace.

All qualified applicants will receive consideration for employment without regard to race religion color national origin sex sexual orientation gender identity age status as a protected veteran among other things or status as a qualified individual with disability.

Important Note

Some positions require additional screening that may include employment and education verification motor vehicle records check and a road test andor badging or background requirements of the customer to which you are assigned.

Security Notice for Applicants

Ryder will only communicate with an applicant directly from a ryder.com email address and will never conduct an interview online through a chat type forum messaging app such as WhatsApp or Telegram or via an online questionnaire. During an interview Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through www.ryder.comcareers.

Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative please contact Ryder at careersryder.com or 800-793-3754.

Current Employees

If you are a current employee at Ryder please click here httpwd5.myworkday.comryderdtask14223.htmld to log in to Workday to apply using the internal application process.

Job Seekers can review the Job Applicant Privacy Policy by clicking here httpryder.comjob-applicant-privacy-policy .

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