Analysis Skills, Car Rentals, Communication Skills, Continuous Improvement, Customer Experience, Customer Satisfaction, Customer Support/Service, Data Analysis, Fleet Management, GPS (Global Positioning System), Leadership, Logistics, Logistics Analysis, Operational Measurement, Organizational Skills, Performance Analysis, Performance Metrics, Problem Solving Skills, Process Improvement, Rentals, Service Delivery, Shipping/Receiving, Team Lead/Manager, Time Management, Vehicle Fleets
We are seeking a dynamic and results-driven Fleet Rental Operations Leader to oversee and elevate our rental fleet strategy and day-to-day operations. This role is responsible for driving operational excellence, optimizing fleet utilization, and ensuring a seamless, high-quality customer experience.
The ideal candidate brings strong leadership, analytical expertise, and deep knowledge of transportation and fleet management within a fast-paced environment.
Key Responsibilities
- Lead all aspects of rental fleet operations, including dispatch, scheduling, maintenance, and vehicle availability
- Optimize fleet utilization and logistics through data analysis, performance tracking, and process improvements
- Leverage TMS, telematics, and GPS systems to monitor performance and enhance operational efficiency
- Oversee vehicle shipping, receiving, and turnover processes to ensure timely service delivery
- Establish and track KPIs to measure operational success and identify continuous improvement opportunities
- Build and lead a high-performing operations team, fostering accountability and strong communication
- Collaborate with internal departments and external vendors to align fleet operations with business needs
- Ensure a high standard of customer service by maintaining reliability and responsiveness across all fleet functions
Qualifications
- Proven experience in fleet operations, transportation, or logistics (rental or mobility industry strongly preferred)
- Demonstrated leadership experience managing teams and scaling operations
- Strong analytical skills with the ability to interpret data and drive decision-making
- Experience with transportation systems (TMS), telematics, and fleet optimization tools
- Excellent communication, organizational, and problem-solving skills
Why Join Us
Join a growing organization where you can make a direct impact on operational performance, customer satisfaction, and long-term fleet strategy.