Fleet Service Scheduler

Who We Are

We invest in your success. Join us at The Arc - Invest in a career, not just a job.

We believe when we invest in your success, you advance your career, and that helps The Arc continue its leadership role in the disabilities arena in New York state.

If you're looking for meaningful work that makes a real difference in people's lives, join us today to unlock your potential for growth and fulfillment in the Human Services field.

What You'll Handle

The Transportation Service Scheduler (Administrative Assistant focus) keeps fleet maintenance organized so vehicles stay safe, available, and compliant. You coordinate service timelines, track repair progress, and keep clear communication moving between staff, vendors, and management.

Key responsibilities:

• Create, update, and close electronic work orders; maintain accurate records
• Schedule maintenance with in-house staff and external shops; arrange loaner vehicles as needed
• Compile maintenance and operational data for basic reporting and tracking
• Provide Customer Service Representative support by answering calls, routing questions, and assisting staff with request submissions

Required qualifications:

• High school diploma or equivalent
• 3+ years in fleet scheduling, dispatching, service advising, transportation operations, or similar
• Valid driver's license and reliable transportation; Associate degree/certificate preferred

Your Typical Day

You start by reviewing overnight updates and new requests in the work order system, then prioritize what needs attention first. Much of the day runs through a Multiline Phone Systems rhythm-quick check-ins with technicians, follow-ups with vendors, and clear updates to internal teams. You keep information current in the system, confirm appointment times, and document status changes so others can rely on the record. When a vehicle is unexpectedly down, you shift plans fast, line up alternatives, and communicate the new plan. You finish by reconciling open items, organizing paperwork, and preparing notes for the next day's handoffs-steady, call center-style coordination that keeps the fleet moving.

Benefits Package

Medical, Dental, and Vision coverage; Life Insurance; Health Savings Account; Paid Time Off; NYS Sick Time; and a 403(b) retirement plan with company match.

If you're ready to bring strong coordination and Database Management skills to a role that keeps operations running, apply today.