Fleet Service Writer

As a part of the Fleet ManagementWarehouse Operations team you will greet and engage with customers evaluate service requests and verify warranty coverage. You will assist in scheduling appointments maintain customer contact information and finalize work orders for repairs.

Essential Duties

• Greet and engage with customers and employees in a professional and courteous manner. Serve as a point of contact for County agencies and clients.
• Create maintain and finalize work orders through the Fleet Management System.
• Evaluate service requests identify vehicle performance problems and initiate automotive services and repairs.
• Verify warranty and service contract coverage develop estimates write repair orders and maintain vehicle service records.
• Schedule appointments for equipment preventative services and emergency repairs.
• Schedule and coordinate vehicle transportations and services with third party vendors.
• Maintain customer contact information. Arrange towing and temporary transportation services communicate time frame for service completion and answer customer questions and concerns.
• Ensure all work is complete and timely to support department goals. Evaluate feedback and procedures to improve efficiency.
• Invite collaboration and seek learning opportunities. Proactively assist peers to create a supportive work environment.
• Exhibit integrity ethics and fiscal responsibility.
• How You Will Succeed
• Fostering Communication Intermediate
• Scheduling Software Intermediate
• Microsoft Office Suite Intermediate
• Organizational Skills Intermediate
• Service Excellence
• Decision Making
• Collaborating with Others
• Attention to Detail
• Digital Literacy
• Professionalism
• Information Management
• Safety Focus
• Planning and Organizing
• You Might Be a Good Fit If
• High school diploma or general education diploma GED
• One or more years of related experience
• A comparable amount of education and experience may be substituted for the minimum requirement.
• Required
• Valid drivers license
• Forklift Operator license or must obtain within 6 months of employment
• Department of Transportation DOT physical card
• Additional Information
• Requires criminal background check as condition of employment.
• Occasional exposure to potentially adverse environmental conditions including but not limited to chemicals noise and airborne particles.
• Frequent exposure to potentially adverse weather conditions.
• Frequent physical activity standingwalking pushingpulling bending reaching lifting and carrying climbing steps squatting stooping kneeling and related activities.
• Must wear appropriate PPE as required.
• Why You Will Love Working HereAll the Benefits You NeedCarroll County Government is dedicated to fostering a culture focused on the total well-being of our employees. For eligible employees this includes
• Generous paid time off
• 13 Paid Holidays
• Flexible schedules and remote options when applicable
• Comprehensive no deductible medical plans including prescription and vision coverage low-cost dental plan and County paid basic life insurance.
• Pension 401k and 457 Retirement Accounts
• Up to 9000 in Tuition Assistance per fiscal year
• Find out more here Carroll County Government | Carroll County Maryland carrollcountymd.govCarroll County Government is an Equal Opportunity Employer. The County Commissioners of Carroll County recognize the rights of all people including County employees to equal opportunity. Discrimination against County employees on the basis of race color religion age gender national origin sexual orientation marital status physical or mental disability is strictly prohibited. The Americans with Disabilities Act Titles I and II applies to County government employment. If you have questions suggestions or complaints please contact Kristy L. Bixler Director Human Resources and Carroll County Government Americans with Disabilities Coordinator for Employment at the Department of Human Resources 410-386-2129 or Md. Relay 711800-735-2258. The mailing address is 225 North Center Street Westminster Maryland 21157.Questions or need assistance Please contact us at careerscarrollcountymd.gov via telephone at 410-386-2129 or stop by our office at 225 N. Center Street Room 100 Westminster MD 21157 during normal business hours. Disclaimer This job description may not be inclusive of all assigned duties responsibilities or aspects of the job described and may be amended at any time at the sole discretion of the Employer.