Fleet Services Master Technician

TOWN OF APEX

invites applications for the position of:

Fleet Services Master Technician

EXPECTED HIRING RANGE: $73,291.50 - 89,766.56

WORK LOCATION: 105-A Upchurch St, Apex, NC 27502 USA

SCHEDULE: Monday - Friday 7:30am - 4pm

POSTING CLOSING DATE: September 24, 2026 at 5pm

If you're the technician others turn to when the problem is complex, the diagnosis is elusive, and getting it right matters, this is your opportunity to put your expertise to work. Consider joining the Apex Team as a Fleet Services Master Technician and become the go-to expert for a diverse fleet of equipment.

HOW YOU'LL MAKE AN IMPACT:

The Division of Fleet Services is responsible for managing and maintaining the Town's fleet of approximately 800 vehicles and equipment. An employee in this class serves as the most experienced and technically advanced technician in the Town's fleet garage and functions as a subject matter expert (SME) for vehicle and equipment maintenance and repair.

The Master Technician performs complex diagnostics, advanced troubleshooting, and high-level repairs on a diverse municipal fleet consisting of light, medium, and heavy-duty vehicles (Class 1 through Class 8) and a broad range of specialized municipal equipment supporting public safety, public works, utilities, parks, administration, and other Town departments.

In addition to performing hands-on repair work, the Master Technician provides technical guidance, mentoring, and on-the-job training to less experienced technicians; assists with difficult or intermittent repair issues; and supports Fleet leadership by promoting best practices, consistency, and quality control within the shop. Employees in this position may be subject to on-call or callback during emergency situations or inclement weather.

Work is performed under general supervision and requires a high degree of independent judgment, technical expertise, and problem-solving ability.

This position reports to the Fleet Services Supervisor

HOW YOU WILL CONTRIBUTE:

• Serves as the technical subject matter expert for fleet maintenance and repair operations, providing advanced diagnostics and resolution of complex mechanical, electrical, hydraulic, and electronic system issues.
• Performs advanced troubleshooting and repair work on gasoline, diesel, electric, and alternative-fuel vehicles and equipment, including difficult or non-routine failures.
• Assists, mentors, and provides technical guidance to technicians on complex repairs, diagnostic strategies, proper procedures, and safe work practices.
• Performs scheduled preventive maintenance on vehicles and equipment, including oil and filter changes; lubrication of components; inspection, replacement, and servicing of fluids and filters; tire rotations; inspection for worn or defective components; and cleaning of emissions systems.
• Diagnoses and resolves complex electrical and electronic system issues, including advanced fault isolation, circuit testing, wiring repairs, module programming, and system verification.
• Repairs and maintains engines, hydraulic systems, and related vehicle systems including electrical, exhaust, transmission, brake, and HVAC systems.
• Test drives vehicles and equipment before and after repairs to diagnose concerns, verify corrective actions, and ensure proper operation.
• Responds to road service calls and performs on-site repairs when feasible to return vehicles and equipment to service efficiently.
• Conducts North Carolina vehicle safety and emissions inspections and ensures accurate completion and retention of required inspection documentation.
• Reviews work orders for accuracy and completeness; documents diagnostics, labor, parts, and corrective actions in the fleet maintenance management system; and assists with troubleshooting repeat or unresolved issues.
• Assists Fleet leadership with quality control efforts, including verifying repair accuracy, identifying training needs, and recommending corrective actions or procedural improvements.
• Identifies required parts and materials; verifies warranty eligibility; and assists in utilizing warranty coverage to control maintenance costs.
• Operates and instructs others in the safe and effective use of shop tools and equipment including electronic diagnostic systems, vehicle lifts and jacks, tire equipment, air tools, battery chargers, cranes, welding equipment, and hand tools.
• Repairs and maintains emergency, seasonal, and specialty equipment such as snow plows and supports emergency response operations through on-call or callback service.
• Communicates effectively with Fleet staff and supported departments regarding repair status, technical issues, and operational impacts.
• Ensures compliance with all safety policies, procedures, and regulations including OSHA standards, environmental requirements, and Town safety practices.
• Participates in and supports ongoing training and continuing education to remain current with evolving vehicle technologies and to build the technical capabilities of the Fleet Services team.

WHAT SETS YOU UP FOR SUCCESS:

High School Diploma or GED and considerable experience in fleet, automotive, or heavy equipment maintenance and repair, including advanced diagnostic and troubleshooting responsibilities.

• 8 years of related job experience
• North Carolina State Inspection License or ability to obtain within 6 months of hire
• EPA 609 refrigerant Certification
• Forklift Certification
• North Carolina Class A CDL or ability obtain within 12 months of hire
• EVT fire apparatus Certifications: F1, F2, F3, F4, F5, F6
• LEV Certification - L1
• ASE Certified Master Technician T1-T8 or A1-A9 (each ASE certification may be substituted with 20 hours of in class manufacturer specific training)

WHAT SETS YOU APART:

• Ability to serve as a technical subject matter expert, providing guidance, mentoring, and on-the-job training to less experienced technicians.
• Ability to perform advanced diagnostics and complex troubleshooting across a wide range of vehicle and equipment systems with minimal supervision.
• Ability to prioritize and coordinate work in a fast-paced fleet environment, including responding to emergency and time-sensitive repair needs.
• Ability to communicate complex technical information clearly and effectively to technicians, supervisors, and non-technical staff.

GET TO KNOW APEX:

Known as "The Peak of Good Living", the Town of Apex is a rapidly growing Wake County municipality with a current population of more than 84,000 and has been ranked as one of Money Magazine''s Best Place to Live in America. Our current workforce is comprised of over 740 full-time employees and over 125 part-time/seasonal staff. Our Human Resources Department - with the support and confidence of Town leadership - is committed to providing best-in-class HR programs for our employees, with a mission to create a culture of empowerment and accountability that maximizes individual and organizational potential. We offer a generous benefit package and have a highly competitive compensation program. More than that, the Town is an awesome place to work, as evidenced by the high job satisfaction rating received in the last employee opinion survey conducted with our employees.

BENEFITS THAT SUPPORT YOU:

Not only is the Town "The Peak of Good Living", but it''s also a great place to work! We strive to "reach the peak" of being an employer of choice by providing competitive salaries and excellent benefits, including:

• Free or low-cost medical, dental, vision, and life insurance for employees
• 5% contributions to the NC401(k) retirement plans (no matching required)
• Participation in the Local Government Employees'' Retirement System (LGERS)
• Traditional sick and vacation leave
• 80 hours Peak Paid Time Off per year
• $1,200 Peak Lifestyle Benefit to pay for health and wellness activities (after completion of probation)
• 8 weeks of Paid Parental Leave
• 3 weeks of Paid Caregiver Leave
• Bereavement leave
• 13 paid holidays
• Longevity pay
• Tuition assistance
• Expansive wellness program, and more!

KEEP IN MIND:

Providing a safe work environment for our employees is a top priority, therefore all new hires must successfully complete a pre-employment drug test, post-offer functional testing (if required by position), background verifications including references, criminal record and driver''s license check prior to employment. Some positions may also require SBI fingerprinting as part of the background screening process.

The Town of Apex provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to age, sex, race, color, religion, national origin, disability, political affiliation or marital status, veteran status, or genetic information.