Fleet Services Writer

Position Details

Position Information

Working Title of Vacant Position Fleet Services Writer Job Type Full Time Posting Type Public Number of Vacancies 1 Department GARAGE/FLEET Division AUTOMOTIVE SERVICES Requisition Number 2026410 Number of hours worked per week 40 Work Schedule

Monday - Friday; 7am-4pm.

Employees may be expected to work hours in excess of their normally scheduled hours in response to short-term department needs and/or City-wide emergencies.

Work Site Location Chesapeake, VA Position Driving Requirement O - Occasional Pay Grade GE05 Pay Basis Semi-Monthly Advertised Salary

Starting Range: $41,544-$61,797

• Actual starting salary depends on education and relevant experience.

Job Description

Do you want to join a team-oriented organization that offers a competitive salary, outstanding benefits, a robust retirement plan, flexible work hours, and 16 paid holidays a year? Look no further! The City of Chesapeake is an employer who values and empowers its employees and understands work-life balance.

We are seeking a highly motivated and customer-focused Fleet Service Writer to join our award-winning team. This position serves as the liaison between our customer departments and the city garage, bringing product knowledge and efficiency to every transaction. The Service Writer initiates automotive services and repairs by ascertaining performance problems and services requested, verifying warranty and service contract coverage, writing repair orders, and maintaining customer rapport and records. This position reports directly to the Fleet Maintenance Superintendent.

If you have the passion, enthusiasm, and communication skills we're looking for, apply NOW and join "The City that CARES"! (Courteousness, Attentiveness, Resourcefulness, Empowerment, Stewardship)

Essential Duties include but are not limited to the following:

• Receive vehicles and equipment at the service desk, document customer concerns, and translate them into clear, actionable work orders in the fleet management information system (FMIS).
• Verify unit numbers, meter readings, warranty status, and service contract coverage at check-in; flag discrepancies before work begins.
• Maintain the preventive maintenance calendar; schedule PM services with department customers and update schedules as needed to keep the fleet in compliance and minimize downtime.
• Assign quick bay work directly to available technicians to keep short-duration repairs and services moving without delay.
• Recommend changes to equipment PM requirements or service frequency and report any issues with the FMIS to the Superintendent.
• Communicate repair status and expected completion times to customer departments; handle questions, concerns, and complaints professionally.
• Respond to requests for service from the field, including emergency breakdowns; arrange towing and temporary transportation when necessary.
• Advise customers on necessary service for routine maintenance and upcoming PM requirements.
• May assist shop supervisors in working with customer departments and dealerships to schedule and complete active recall repairs with minimal impact to department operations.
• Work with shop supervisors and shop foremen to keep shop workflow efficient, coordinating repair priorities and road call responses.

Knowledge, Skills, and Abilities

• Strong customer service and communication skills; able to explain repair status in plain language to non-technical customers.
• Ability to prioritize competing demands from multiple departments, including emergency service vehicles.
• Ability to work independently at a service counter while coordinating with shop floor staff.
• Professional demeanor when handling complaints, schedule conflicts, and stressed customers.

Compensation and Benefits

$4,000 CDL Stipend. This annual stipend begins 90 days after you obtain your Commercial Driver's License (CDL) and is paid in weekly installments. The City provides CDL training at no cost to employees. The required 20 hours of behind-the-wheel training are completed on the clock, so you get paid to train! Vehicles for DMV road testing are also provided.

The City of Chesapeake offers an exceptional range of benefits. Please browse our Benefits Brochure for a full list of benefits and employee perks.

Physical Demands and Work Environment

Work is performed in a combination office and shop environment with some potential exposure to noise, fumes, and moving vehicles, and occasionally outside in all types of weather. The position requires the ability to stand and walk for extended periods, climb into large vehicles, enter and operate a variety of fleet vehicles, and occasionally lift up to 25 pounds. The workday alternates between quiet periods and extremely busy ones, particularly during morning drop-off and end-of-day pickup.

Required Qualifications

VOCATIONAL/EDUCATIONAL REQUIREMENT: Requires high school diploma or GED/HSE and completion of one year of college or technical training, or any equivalent combination of education and experience in the automotive industry or a closely related field.

EXPERIENCE REQUIREMENT: In addition to satisfying the vocational/education standards, this class requires a minimum of one year of related full-time equivalent experience.

SPECIAL CERTIFICATIONS AND LICENSES: Requires a valid driver's license and driving record in compliance with City Driving Standards. A class B CDL and ASE C1 certification are required within one (1) year of hire; ASE G1 and T8 certification are preferred.

SPECIAL REQUIREMENT: Employees may be expected to work hours in excess of their normally scheduled hours in response to short-term department needs and/or City-wide emergencies. Emergency operations support work and work locations may be outside of normal job duties.

Preferred Qualifications

• Experience in a municipal, government, or large commercial fleet environment.
• Experience with a fleet management information system (FASTER, AssetWorks, RTA, or similar).
• Experience processing warranty claims.

Posting Detail Information

Job Open Date 08/20/2026 Job Close Date 09/03/2026 Open Continuous No Special Instructions to Applicants

Please specify whether employment was Part Time or Full Time for each job listed on your application and resume.

Medical Marijuana:

In accordance with City policy, this position is deemed safety-sensitive. As such, applicants for this position are subject to pre-employment drug/alcohol testing after receiving a conditional offer of employment and may also be subject to random testing. This drug test includes testing for marijuana. Possession of a medical marijuana card will not excuse an applicant from the testing process; however, a test will not be considered positive for marijuana if a valid medical marijuana certification is presented unless the position requires a commercial driver's license (CDL) or is a sworn law-enforcement officer/deputy.

ADA Checklist

Overall Physical Strength Demands

Overall Physical Strength Demands M=Medium - Exerting 20-50 lbs. occasionally, 10-25 lbs. frequently, or up to 10 lbs. constantly

Physical Demands

C = Continuously- 2/3 or more of the time. F = Frequently- From 1/3 to 2/3 of the time. O = Occasionally- Up to 1/3 of the time. R = Rarely- Less than 1 hour per week. N = Never- Never occurs.

Standing Frequently- From 1/3 to 2/3 of the time. Sitting Frequently- From 1/3 to 2/3 of the time. Walking Frequently- From 1/3 to 2/3 of the time. Lifting Occasionally- Up to 1/3 of the time. Lifting Amount Exerting up to 20 to 50 lbs Carrying Occasionally- Up to 1/3 of the time. Carrying Weight Exerting up to 20 to 50 lbs Pushing/Pulling Rarely- Less than 1 hour per week. Pushing/Pulling Weight Exerting up to 20 to 50 lbs Reaching Rarely- Less than 1 hour per week. Handling Frequently- From 1/3 to 2/3 of the time. Fine Dexterity Frequently- From 1/3 to 2/3 of the time. Kneeling Rarely- Less than 1 hour per week. Crouching Rarely- Less than 1 hour per week. Crawling Rarely- Less than 1 hour per week. Bending Occasionally- Up to 1/3 of the time. Twisting Occasionally- Up to 1/3 of the time. Climbing Occasionally- Up to 1/3 of the time. Balancing Rarely- Less than 1 hour per week. Vision Continuously- 2/3 or more of the time. Hearing Continuously- 2/3 or more of the time. Talking Continuously- 2/3 or more of the time. Foot Controls Occasionally- Up to 1/3 of the time. Machines, Tools, Equipment and Work Aids Used

Windows Computers, normal office equipment

Protective Equipment Required

All PPE will be provided as needed

Health and Safety

D = Daily W = Several Times Per Week M = Several Times Per Month S = Seasonally N = Never

Mechanical Hazards N = Never Chemical Hazards N = Never Electrical Hazards N = Never Fire Hazards N = Never Explosives N = Never Communicable Diseases S = Seasonally Physical Danger or Abuse N = Never Other If Other, Description

Environmental Factors

D = Daily W = Several Times Per Week M = Several Times Per Month S = Seasonally N = Never

Dirt and Dust S = Seasonally Extreme Temperatures S = Seasonally Noise and Vibration M = Several Times Per Month Fumes and Odors M = Several Times Per Month Wetness/Humidity S = Seasonally Darkness or Poor Lighting S = Seasonally Primary Work Location Office Environment, Shop

Non-Physical Demands

C = Continuously- 2/3 or more of the time. F = Frequently- From 1/3 to 2/3 of the time. O = Occasionally- Up to 1/3 of the time. R = Rarely- Less than 1 hour per week. N = Never- Never occurs.

Time Pressures Frequently- From 1/3 to 2/3 of the time. Emergency Situations Occasionally- Up to 1/3 of the time. Frequent Change of Tasks Continuously- 2/3 or more of the time. Irregular Work Schedule/Overtime Occasionally- Up to 1/3 of the time. Performing Multiple Tasks Simultaneously Frequently- From 1/3 to 2/3 of the time. Working Closely with Others as Part of a Team Continuously- 2/3 or more of the time. Tedious or Exacting Work Frequently- From 1/3 to 2/3 of the time. Noisy/Distracting Environment Occasionally- Up to 1/3 of the time. Other If Other, Description Can anyone assist the employee in performing the primary tasks assigned to this position? If yes, identify the eligible task(s)

No

Professional References

Professional References

Please provide contact information for professional references.

Minimum Requests 0 Maximum Requests 4

Supplemental Questions

Required fields are indicated with an asterisk (*).

• • Do you possess a valid driver's license and a driving record that is in compliance with the City's Driving Standards? Please review position requirements for details.

• Yes

• No

• • This position requires a class B CDL and ASE C1 certification within one year of hire. Will you be able to meet this requirement?

• Yes

• No

Applicant Documents

Required Documents

• Resume
• Cover Letter

Optional Documents

• Letter of Recommendation