Fleet Shop Supervisor - 2nd Shift - Sweden Rd. Shop

Department: General Services Department

Salary: $66,826.00 - $96,061.79 Commensurate with Experience

Welcome to the City of Charlotte

Charlotte is America's Queen City, opening her arms to a diverse and inclusive community of residents, businesses and visitors alike. Here you will find a safe, family-oriented city where people work together to help everyone thrive. The mission of the City of Charlotte is to deliver quality public services and promote the safety, health, and quality of life for all residents.

Our guiding principles include:

• Attracting and retaining a skilled and diverse workforce

• Valuing teamwork, openness, accountability, productivity, and employee development

• Providing all customers with courteous, responsive, accessible, and seamless quality services

• Taking initiative to identify, analyze, and solve problems

• Collaborating with stakeholders to make informed decisions

SUMMARY

Fleet Shop Supervisor - Lead with Purpose in Charlotte's Fleet Operations

The Fleet Management Division is seeking a dedicated and experienced Fleet Shop Supervisor to lead a team of skilled ASE & EVT automotive, diesel and equipment maintenance technicians. This is a key leadership role that ensures the reliability and readiness of the City's diverse fleet-supporting essential services that keep Charlotte moving.

As a Fleet Shop Supervisor, you will:

• Provide hands-on leadership and guidance to technicians, fostering a culture of teamwork, safety, and accountability.
• Coordinate daily operations, including staff scheduling, workload prioritization, and shift management to ensure efficient service delivery.
• Serve as a critical liaison between the shop and City departments, maintaining open communication about fleet availability, service timelines, and customer concerns.
• Monitor and analyze performance metrics, using data to track repair progress, optimize workflows, and ensure timely completion of work orders.
• Oversee shop safety and equipment maintenance, ensuring a clean, compliant, and hazard-free work environment.

This role is ideal for a proactive leader who thrives in a fast-paced environment and is passionate about delivering high-quality service. Success in this position requires a strong focus on:

• Leadership and team development
• Customer service and communication
• Problem-solving and innovation
• Operational excellence and safety

Major Duties and Responsibilities:

• Troubleshoot and resolve complex technical issues related to vehicle and equipment maintenance; support effective decision-making on repair strategies.

• Plan, organize, and direct daily shift operations to meet fleet availability and service delivery goals.

• Monitor and coordinate vendor activities to ensure timely completion of repairs and part replacements under the warranty management program.

• Assist the Shop Manager in overseeing daily shop operations and supporting team leadership.

• Provide responsive customer service to internal departments by communicating updates and coordinating fleet-wide projects and initiatives.

• Track and manage work order progress to ensure timely completion and maintain optimal fleet availability.

• Build and maintain strong working relationships with staff, operational departments, and local vendors to foster trust and collaboration.

• Support the development and implementation of procedures that promote a safe, efficient, and productive work environment.

• Monitor, document, and provide input on employee performance for use in annual performance evaluations.

• Perform other related duties as assigned to support shop operations and departmental goals.

Knowledge, Skills & Abilities:

Technical Knowledge & Systems Proficiency

• Broad knowledge and hands-on experience in the repair and maintenance of light, medium, and heavy-duty fleet equipment.

• Proficient in using computer-based Fleet Management Information Systems (FMIS) to track maintenance, repairs, and performance metrics.

• Ability to learn and navigate cloud-based financial software for monitoring purchase orders, invoice processing, and budget tracking.

• Proficient in Microsoft Office Suite (Excel, Word, Outlook, PowerPoint) for reporting, communication, and documentation.

Leadership & Decision-Making

• Demonstrated ability to work independently and make fair, fact-based decisions with confidence and sound judgment.

• Skilled in coaching and counseling staff, with support from upper management as needed.

• Committed to maintaining positive employee morale and fostering a collaborative team environment.

Customer Service & Communication

• Strong customer service orientation, with the ability to build cooperative relationships and respond effectively to internal department needs.

• Excellent interpersonal, conflict resolution, and communication skills, both verbal and written.

• Ability to evaluate customer satisfaction, identify areas for improvement, and implement solutions that enhance service delivery.

Preferred Qualifications:

• Degree or certification in Automotive Technology, Diesel Mechanics, Business Administration, Public Administration, or a related field.

• Manufacturer training certification recognized by ASE, or relevant ASE Master certifications

• At least five years of leadership experience in a fleet shop operation.

• Preferred experience in progressively responsible leadership roles within fleet or maintenance operations, with a proven ability to guide and develop teams.

Minimum Qualifications:

High school diploma or GED and a minimum of three (3) years of experience in automotive or heavy equipment maintenance and repair, including at least two (2) years in a supervisory or lead technician role within a fleet or maintenance environment. This should be supplemented by an additional three (3) years of progressive supervisory experience in a fleet maintenance and repair setting.

CONDITIONS OF EMPLOYMENT

The City's Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.

Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate's written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.

Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.

The City of Charlotte is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of race, religion, color, sex, national origin, marital status, age, disability, sexual orientation, political affiliation or on the basis of actual or perceived gender as expressed through dress, appearance, or behavior.

Our culture is to serve the community honorably.

HOW TO APPLY

Apply online.

Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.

You are welcome to visit the City of Charlotte Human Resources Department lobby, where self-service application kiosks are available. They are located in our office at 700 East 4th Street, Suite 200, Charlotte, NC 28202. We are open Monday through Friday, from 9:30 a.m. to 3:30 p.m. (EST), excluding official City holidays.

For questions about your application or the hiring process, please email Careers@ci.charlotte.nc.us.

The City of Charlotte is committed to making our services and programs accessible to all. Upon request, auxiliary aids, written materials in alternate formats, language access, and other reasonable accommodations or modifications will be provided. To make a request, please fill out the Innovation & Technology ADA request form or call 704.336.4120.

BENEFITS

The City of Charlotte provides a comprehensive benefits package to eligible employees.

Click here to learn more about the City of Charlotte's benefits.

The City of Charlotte is a drug and alcohol-free workplace.