Responsibilities:
Job Summary: As a Shop Supervisor II, you'll supervise daily Shop operations, monitor work volume, plan work scheduling, and provide / coach on responsive customer service.
Key Responsibilities & Essential Functions:
Management:
Applies advanced technical knowledge related to positive Partner relations, coaching, and Partner development
Provides Partners performance feedback
Provides direct assistance to resolve Partner issues and concerns; escalates if needed
Develops Partner work schedules that ensures business needs are met
Communicates with / coaches Partners to ensure understanding of / commitment to daily business goals
Applies advanced understanding of product flow processes; ensures on-time delivery and equipment slotting schedules are achieved; monitors / adjusts schedules as needed
Applies advanced understanding of productivity / throughput against goals; takes appropriate actions to meet goals
Applies advanced understanding of / coaches on expense control, and department's contribution to overall bottom line
Monitors daily work volume; adjusts balance of staffing levels and overtime
Works with leadership team / Partners to develop a thorough understanding of causes of equipment failure; develops / institutes plans to address issues and extend equipment life
Ensures adequate readiness levels of all vehicles / equipment to meet business needs
Researches, responds / provides technical insight to customer inquiries, including those from senior leadership and QA teams
Safety / Sanitation:
Ensures compliance with process, facility, and governmental safety requirements
Ensures / maintains a clean, safe, well-organized, and pest-free facility
Ensures sanitation, maintenance, and safety issues are identified, addressed, and resolved
The responsibilities and essential functions outlined above describe the general nature and level of work assigned to this position. This is not an exhaustive list of all duties, responsibilities, and skills required. Duties and responsibilities may be modified at any time based on business needs. Employees may be required to perform other job-related tasks as requested by their supervisor, subject to reasonable accommodations.
Advanced technical knowledge related to positive Partner relations, coaching, and Partner development - Required
Advanced knowledge of fundamentals and compliance in the industry, OSHA, DOT, EEOC, EPA, state Employment Laws, and department-level reports - Required
Advanced understanding of expense control, and how productivity / throughput affect goals - Required
Proficiency operating internal / external software systems - Required
Strong verbal / written communication and presentation skills - Required
Influencing skills - Required
Analytical skills - Required
Ability to manage multiple priorities and shift focus between tasks; attention to detail - Required
Education:
A related degree or comparable formal training, certification, or work experience - Required
Licenses/Certifications:
Successful completion of required H-E-B training and classes - Required
Physical Demands & Working Conditions:
Work flexible and extended hours / shifts (including 10 - 12 hour shifts, nights, weekends, and holidays)
Navigate through all assigned work areas
The work environment characteristics described here are representative of those a Partner encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Last revised: 11/1/2018
Numbers & Facts
Location
Houston, Texas
Job Type
Full-time
Skills
Analysis Skillsunmatched
Calendar Managementunmatched
Coachingunmatched
Communication Skillsunmatched
Customer Support/Serviceunmatched
Customer/Client Researchunmatched
Detail Orientedunmatched
Employment Lawunmatched
Environmental Protection Agency (EPA)unmatched
Fleet Managementunmatched
Government Requirementsunmatched
Identify Issuesunmatched
Leadershipunmatched
Maintain Complianceunmatched
Multitaskingunmatched
OSHAunmatched
Operationsunmatched
Operations Managementunmatched
Organizational Skillsunmatched
People Managementunmatched
Physical Demandsunmatched
Presentation/Verbal Skillsunmatched
Problem Solving Skillsunmatched
Process Flowunmatched
Product Flowunmatched
Productivity Managementunmatched
Project Trackingunmatched
Quality Assuranceunmatched
Retail Managementunmatched
Safety Trainingunmatched
Sanitationunmatched
Schedule Developmentunmatched
State Laws and Regulationsunmatched
Team Playerunmatched
Time Managementunmatched
Volume Planningunmatched
Writing Skillsunmatched
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