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Fleet Support Engineer

Lancesoft

Foster City, CA

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JOB DETAILS
SALARY
$85.18
SKILLS
8D, Aerospace and Defense, Analysis Skills, Automotive Automation, Automotive Engineering, Calibration, Cloud Computing, Communication Skills, Computer Engineering, Computer Firmware, Data Analysis, Data Formats, Data Management, Data Processing, Debugging Skills, Documentation, Electrical Engineering, Electricity, Engineering Change Order, Ethernet, Field Trials, Identify Issues, Light Detection and Ranging (LiDAR)\Laser Detection and Ranging (LADAR), Linux Operating System, Machine Tool, Mechanical Engineering, Metrics, Network Performance/Analysis, On Site Support, Problem Solving Skills, Python Programming/Scripting Language, Regression Testing, Root Cause Analysis, Schematics, T-1 / DS1, Technical Support, Telemetry, Trend Analysis, User Documentation, Vehicle Fleets, Willing to Travel, Wireshark (Ethereal)
LOCATION
Foster City, CA
POSTED
19 days ago
Job Title:                                    Fleet Support Engineer
Job Location                             Foster City, CA 94404
Est pay rate:                              $85.00/Hour on w2
Contract Duration:                     6+ months
 
Fleet Support Engineer - Sensors
Onsite in Foster City, CA | 5 days in office
Minimal domestic travel will be required
The Fleet Support Engineer on the Vehicle Development team serves as the highest level (Tier 3) of field technical support, focused on systemic reliability of fleet vehicles. You will be a subject matter expert in sensor systems, supporting our Tier 2 (Regional) Fleet Support Engineers on their most complex escalations. Through fleet-wide analysis of diagnostics and metrics, you will identify reliability gaps, drive down mean repair and escalation times through improved tooling/documentation, and feed critical design changes back to Hardware Engineering. 

Responsibilities:
  • Serve as the primary point of contact for Tier 3 escalations on sensor-related fleet issues, including LiDAR, cameras, and radar.
  • Diagnose and resolve complex hardware, software, tooling, or process failures related to sensors and perception systems using comprehensive log review and data analysis 
  • Develop thorough troubleshooting guides for Tier 1 and Tier 2 escalations, enabling consistent and holistic diagnosis across all service depots.
  • Lead deep-dive investigations into novel failure modes using root cause analysis methodologies like 7-Step or 8D (8 Disciplines) problem solving techniques.
  • Develop engineering solutions as short term mitigations and long term correction actions to improve vehicle safety and reliability, preventing recurring issues.
  • Perform hardware bring-up and validation procedures for new vehicle components.
  • Monitor fleet-wide telemetry to identify emerging trends in hardware degradation or firmware/software regression before they become critical failures.
  • Drive closed-loop feedback by translating field failure data into engineering change requests to improve sub-system design.

Qualifications:
  • Minimum 6+ years of relevant experience in automotive, autonomous vehicles, transportation, or aerospace.
  • Bachelor’s degree in Mechanical Engineering, Electrical Engineering, or Automotive Engineering.
  • Deep understanding of LiDAR, cameras, and radar hardware including calibration, integration, and field troubleshooting.
  • Familiarity with data formats and pipelines used by perception systems (e.G., point clouds, image streams, radar returns).
  • Proficiency with network analysis tools (e.G., Wireshark, Vector tools) for Automotive Ethernet debugging
  • Proficiency with interpreting electrical schematics, harness diagrams, and state machine diagrams.
  • Ability to perform system-level root cause analysis down to the component level.
  • A proactive self-starter who can build strong relationships and communicate efficiently and effectively across various teams and in real-time service operation settings.

Bonus Qualifications:
  • Experience with electric vehicle technology.
  • Experience with remotely supporting vehicle troubleshooting. 
  • Experience with Automotive Ethernet (100BASE-T1, 1000BASE-T1) for high-bandwidth sensor data transport
  • Knowledge of vehicle systems, diagnostic tools, Unified Diagnostic Services (UDS) and Ethernet-based diagnostics (DoIP).
Experience with Linux & Python for fleet-level data processing
 

About the Company

L

Lancesoft

We are a $125 Million, NMSDC-certified Minority & Woman owned Workforce Solutions Company headquartered in the DC metro area with presence across US with global presence - Canada, Mexico, India, UK, Malaysia, Indonasia, Hongkong, Singapore, UAE. We are specialized in providing Workforce Solutions, SOW project delivery, Engineering Solutions, Creative Services. We currently support 100+ Fortune companies globally and across multiple industry segments. We are currently supporting several massive programs across industry segment nationally/globally (Intel, Ally, AMD, QUALCOMM, Morgan Stanley, Kraft/ Mondelez, MNP, Amdocs, Dell, SanDisk, Medtronic, Becton Dickinson, GE, Lockheed Martin, UTC, L-3 Communications, Caterpillar, BMW, Mercedes Benz, National Grid, Dominion, Energy Future Holdings, PSEG, 3M, Fidelity, Aetna, Humana, Johnson & Johnson, Pfizer, Merck etc). 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, identity, national origin, disability, or protected veteran status.

COMPANY SIZE
2,000 to 2,499 employees
INDUSTRY
Staffing/Employment Agencies
FOUNDED
2000
WEBSITE
http://www.lancesoft.com/

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