Fleet Support Engineer

LanceSoft Inc

Foster City, CA

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JOB DETAILS

SALARY

JOB TYPE

Full-time

SKILLS

8D, Analysis Skills, Automotive Industry, Command Line, Computer Architecture, Computer Engineering, Computer Firmware, Computer Networks, Computer Science, Computer Systems, Debugging Skills, Develop Methodologies, Documentation, Electrical Engineering, Engineering Change Order, Ethernet, Field Trials, Firewalls, GPU (Graphics Processing Unit), Git, Identify Issues, Kernel Programming, Light Detection and Ranging (LiDAR)\Laser Detection and Ranging (LADAR), Linux Operating System, Machine Tool, Metrics, On Site Support, Oscilloscope, PCI Express (PCI-E), Problem Solving Skills, Python Programming/Scripting Language, Regression Testing, Root Cause Analysis, SSH (Secure Shell), Solid State Drive (SSD), TCP/IP (Transmission Control Protocol/Internet Protocol), Technical Support, Telemetry, Trend Analysis, UDP (User Datagram Protocol), User Documentation, Vehicle Fleets, Willing to Travel

LOCATION

Foster City, CA

POSTED

30+ days ago

Below is the Job Details for your reference: Role Fleet Support Engineer Location Foster City, CA (Onsite) Duration 12 months (Possible extension or Conversion) Pay Range $55/hr. + $65/hr. On W2 (All inclusive) Job Description: Onsite in Foster City, CA | 5 days in office Minimal domestic travel will be required The Fleet Support Engineer on the Vehicle Development team serves as the highest level (Tier 3) of field technical support, focused on systemic reliability of fleet vehicles. You will be a subject matter expert in Compute systems, supporting our Tier 2 (Regional) Fleet Support Engineers on their most complex escalations. Through fleet-wide analysis of diagnostics and metrics, you will identify reliability gaps, drive down mean repair and escalation times through improved tooling/documentation, and feed critical design changes back to Hardware Engineering. Responsibilities: Serve as the primary point of contact for Tier 2 escalations on Compute system issues including GPU, PSU, SSD, networking. Conduct comprehensive log review to identify hardware, software, tooling, and process failures on fleet vehicles Develop thorough troubleshooting guides for Tier 1 and Tier 2 escalations, enabling consistent and holistic diagnosis across all service depots Lead deep-dive investigations into novel failure modes using root cause analysis methodologies like 7-Step or 8D (8 Disciplines) problem solving techniques Develop short term mitigations and long term correction actions to improve vehicle safety and update, and prevent recurring issues Perform hardware bring-up and validation procedures for new vehicle components. Monitor fleet-wide telemetry to identify emerging trends in hardware degradation or firmware/software regression before they become critical failures. Drive closed-loop feedback by translating field failure data into engineering change requests to improve sub-system design Qualifications: BS or MS in Computer Engineering, Electrical Engineering, Computer Science, or related fields with a minimum of 2+ years of relevant industry experience Experience and skill in determining the root cause of complex issues involving HW, FW, and SW Deep understanding of computer architecture, GPUs, PCIe devices, SSDs, network cards Experience with the Linux platform - debugging failures using command line tools, parsing kernel and system logs Experience with diagnostic tools (multimeters, oscilloscopes/picoscope, CANalyzer, thermal cameras) Knowledge of automotive protocols such as CAN and automotive ethernet Bonus Qualifications: Knowledge of computer networking (TCP/IP, UDP, SSH, firewall and security basics) Experience with diagnosing complex issues with sensor systems (LiDAR, camera, radar) Experience with harness debugging and repair Proficient in Python and git/version management tools

About the Company

LanceSoft Inc

We are a $125 Million, NMSDC-certified Minority & Woman owned Workforce Solutions Company headquartered in the DC metro area with presence across US with global presence - Canada, Mexico, India, UK, Malaysia, Indonasia, Hongkong, Singapore, UAE. We are specialized in providing Workforce Solutions, SOW project delivery, Engineering Solutions, Creative Services. We currently support 100+ Fortune companies globally and across multiple industry segments. We are currently supporting several massive programs across industry segment nationally/globally (Intel, Ally, AMD, QUALCOMM, Morgan Stanley, Kraft/ Mondelez, MNP, Amdocs, Dell, SanDisk, Medtronic, Becton Dickinson, GE, Lockheed Martin, UTC, L-3 Communications, Caterpillar, BMW, Mercedes Benz, National Grid, Dominion, Energy Future Holdings, PSEG, 3M, Fidelity, Aetna, Humana, Johnson & Johnson, Pfizer, Merck etc).

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, identity, national origin, disability, or protected veteran status.

COMPANY SIZE

2,000 to 2,499 employees

INDUSTRY

Staffing/Employment Agencies

FOUNDED

2000

WEBSITE

http://www.lancesoft.com/

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