Fleet Support Specialist

Key Responsibilities:

• Serve as a primary point of contact for fleet customers regarding account support, billing portals, and reporting.

• Ensure fleet service records are accurate and up to date within company systems.

• Generate reports for customers and internal stakeholders on fleet condition, service history, and cost analysis.

• Assist with invoicing and billing support.

• Provide excellent customer service through phone, email, and in-person communication.

• Support compliance with company safety, operational, and quality standards.

• Perform other administrative or support tasks as needed to assist fleet operations.

Skills / Education / Requirements:

• High school diploma or GED required; some college coursework preferred.

• Must be at least 18 years of age and pass a pre-employment drug screen.

• Previous experience in customer service, fleet support, logistics, or administrative roles preferred.

• Strong organizational skills with the ability to multi-task and prioritize.

• Proficiency in Microsoft Office (Excel, Word, Outlook) and ability to learn company systems.

• Excellent verbal and written communication skills.

• Strong attention to detail and accuracy.

• Ability to work both independently and collaboratively in a fast-paced environment.

Benefits:

• 401(k) with Company Match

• Health Insurance

• Dental, Vision, and Life Insurance

• Paid Time Off

• Paid On-the-Job Training

• Career Growth Opportunities

Why Join Southern Tire Mart?

• #1 Commercial Tire Dealer in the U.S. since 2008

• #1 Truck Retreader in North America since 2007

• #1 North America Commercial Tire Dealer since 2012

• Family-owned company focused on customer service, safety, and employee success