Fleet Support Specialist, Site Launch and Enablement Support

Our Client, an AV Manufacturing company, is looking for a Fleet Support Specialist, Site Launch and Enablement Support for their Foster City, CA location.
 
Responsibilities:

• Market Launch & Site Deployment
• Process Implementation: Establish "Day 1" workflows for repair scheduling, parts procurement via SAP, and hardware/software handoffs.
• Temporary Site Stabilization: Provide high-level on-site support during the critical initial phases of a site launch, ensuring fleet uptime meets aggressive testing targets.
• Enablement & Training
• Technical Mentorship: Serve as the primary onboarding lead for new Fleet Support Specialists, certifying their proficiency in SAP, Jira, and other internal tools.
• Standardization of Excellence: Support in authoring and maintaining "Launch Playbooks" and technical SOPs to eliminate "tribal knowledge" and ensure process parity across all regions.
• Feedback Integration: Act as the liaison between field operations and headquarters, closing the loop on repair feedback to drive national product and process improvements.
• Advanced Fleet Oversight
• Quality Assurance: Conduct site audits and quality inspections of repair orders at new locations to ensure strict adherence to Client safety and maintenance protocols.
• High-Level Reporting: Support in developing and managing launch-specific dashboards to provide leadership with visibility into the health and stabilization progress of new markets.
• Cross-Functional Synergy: Interface with Fleet PMs, Engineering, and Mission Control to align site-specific challenges with operational goals.
• Technical Tasks (Logistics & Maintenance)
• Logistics Enablement
• System Configuration: Support in managing location-specific Slack channels and configure SAP Manufacturing Orders (MO) to ensure parts traceability from launch day.
• BOM Management: Maintain the Bill of Materials (BOM) for new assets, tracking parts installation and dismantling to ensure 100% historical accuracy.
• Service Help Desk: Train local teams on submitting requests via the Service Help Desk and managing local inventory levels.
• Maintenance Enablement
• Maintenance Framework: Implement logging cadences and coordinate with local teams to ensure critical service intervals are met without testing interruptions.

• Experience:
• 2–4 years of experience in a fast-paced service, automotive, or aerospace environment, with a proven track record of supporting operational growth.
• Educational Background:
• Bachelor’s Degree or equivalent professional experience.
• Technical Mastery:
• Advanced proficiency in Jira, Confluence, and SAP is essential.
• Soft Skills:
• Exceptional instructional and communication skills; the ability to teach complex technical workflows to new hires.
• Preferred Qualifications
• Launch Experience: Prior experience in a "launch" or "start-up" environment where you established processes from scratch.
• Instructional Design: Experience creating technical manuals or structured training modules.
• Analytics: Familiarity with data visualization tools (e.g., Tableau or Google Looker) to support fleet performance reporting.

• Health Benefits
• Referral Program
• Excellent growth and advancement opportunities