FLEX Director, Program Delivery Lead

This is a temporary position. Hybrid - 2-3 days in office.

JOB SUMMARY

The Program Delivery Lead drives and coordinates Digital delivery execution for key cross-functional initiatives, ensuring Digital teams are set up for success with strong agile practices, clear delivery plans, and disciplined dependency and risk management. This role partners across Product, UX, Engineering, and Shared Services to translate delivery needs into actionable work in Jira, validate plans through agile ceremonies, and ensure progress is visible, accurate, and aligned to release commitments. The Program Delivery Lead proactively identifies and drives completion of technical milestones and cross-team dependencies, escalates and resolves blockers, and coordinates Digital inputs to change/release governance processes to enable predictable, on-time delivery.

CANDIDATE PROFILE

Education and Experience

• 8+ years' experience in digital product development and delivery, demonstrating a pattern of exceptional performance.
• Demonstrated ability to deliver results under difficult conditions, particularly when faced with complexity and ambiguity.
• 4-year degree (BA/BS) from an accredited university in a digital/technical field, or equivalent experience
• Strong experience leading with Agile development methodologies and participating in backlog refinement and sprint planning
• Expertise in establishing and managing initiatives, epics, and underlying stories, tasks and issues in Jira
• Proven ability to lead and work with cross-functional teams in support of business priorities

CORE WORK ACTIVITIES

Plan & Deliver Digital Initiatives to Unlock Value

• Set up and maintain Jira for key delivery capabilities, ensuring epics and issues are created for each team, validated via agile ceremonies, and linked appropriately to reflect scope, milestones, and dependencies.
• Identify, capture, validate, and drive completion of key technical delivery milestones and dependencies across technology teams, to support end-to-end release readiness.
• Work with reporting partners to ensure data extracted from Jira is accurate and representative of Digital deliveries and release plans; continuously improve Jira hygiene and reporting definitions.
• Identify, validate, track, and resolve dependencies and issues blocking Digital progress (e.g., back-end dependencies), protecting sprint commitments and escalating risks as needed.
• Manage Digital's inputs to the Change Request (CR) process, coordinating required documentation and running items through the Change Control Board (CCB) on behalf of Digital.
• Partner with key technology teams to ensure aligned sequencing of efforts is on track; raise and drive resolution of key concerns impacting delivery outcomes.
• Ensure Scrum Masters across Digital teams are following expected standards, coordinating across teams and resolving delivery risks and dependencies as needed.
• Partner with the Digital Program Director and Digital Product leadership to position Marriott Digital for delivery success through proactive planning, transparent status, and crisp decision-making support.
• Establish and maintain delivery rhythms (e.g., delivery standups, dependency reviews, milestone checkpoints) to ensure timely identification and resolution of risks and impediments.
• Maintain a consolidated view of cross-team delivery status, milestones, and dependencies; communicate progress, risks, and required decisions to stakeholders.
• Drive consistent use of agile delivery standards across teams (e.g., Jira hygiene, sprint planning readiness, dependency mapping) in partnership with Scrum Masters and delivery leads.
• Coordinate release readiness inputs across Digital teams, ensuring artifacts and approvals are complete and aligned with enterprise release/change governance expectations.

MANAGEMENT COMPETENCIES [GA1]

Leadership

• Communication - Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.
• Leading Through Vision and Values - Keeps the organization's vision and values at the forefront of decision making and action.
• Managing Change - Initiates and/or manages the change process and energizes it on an ongoing basis, taking steps to remove barriers or accelerate its pace; serves as role model for how to handle change by maintaining composure and performance level under pressure or when experiencing challenges.
• Problem Solving and Decision Making - Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develops and evaluates alternatives and solutions, solves problems, and chooses a course of action.
• Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.
• Strategy Development - Develops business plans by exploring and systematically evaluating opportunities with the greatest potential for producing positive results; ensures successful preparation and execution of business plans through effective planning, organizing, and on-going evaluation processes.

Managing Execution

• Building a Successful Team - Uses an effective interpersonal style to build a cohesive team; inspires and sustains team cohesion and engagement by focusing the team on its mission and importance to the organization.
• Strategy Execution - Ensures successful execution across of business plans designed to maximize customer satisfaction, profitability, and market share through effective planning, organizing, and on-going evaluation processes.
• Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.

Building Relationships

• Customer Relationships - Develops and sustains relationships based on an understanding of customer/stakeholder needs and actions consistent with the company's service standards.
• Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.
• Strategic Partnerships - Develops collaborative relationships with fellow employees and business partners by making them feel valued, appreciated, and included; explores partnership opportunities with other people in and outside the organization; influences and leverages corporate and continental shared services and/or discipline leaders (e.g., HR, Sales & Marketing, Finance, Revenue Management) to achieve objectives; maintains effective external relations with government, business and industry in respective countries; performs effectively as a liaison between locations, disciplines, and corporate to ensure needed resources are received and corporate strategies are understood and executed.

Generating Talent and Organizational Capability

• Organizational Capability - Evaluates and adapts the structure of assignments and work processes to best fit the needs and/or support the goals of an organizational unit.
• Talent Management - Provides guidance and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.

Learning and Applying Professional Expertise

• Business Acumen - Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach business and administrative challenges.
• Continuous Learning - Actively identifies new areas for learning; regularly creates and takes advantage of learning opportunities; uses newly gained knowledge and skill on the job and learns through their application.
• Strategy Knowledge - Understanding and utilizing professional skills and knowledge in a specific functional area to conduct and manage business operations and generate innovative solutions to approach function-specific strategic work challenges.
• Basic Competencies - Fundamental competencies required for accomplishing basic work activities.
• Basic Computer Skills - Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).
• Mathematical Reasoning - Adds, subtracts, multiplies, or divides quickly, correctly, and in a way that allows one to solve work-related issues.
• Oral Comprehension - Listens to and understands information and ideas presented through spoken words and sentences.
• Reading Comprehension - Understands written sentences and paragraphs in work related documents.
• Writing - Communicates effectively in writing as appropriate for the needs of the audience.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.  We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.