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Front Desk Jobs

Flexible Front Desk Associate

Marriott

Chesapeake, VA

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JOB DETAILS
SALARY
$15–$16 Per Hour
SKILLS
Communication Skills, Computer Skills, Corporate Policies, Customer Support/Service, Dental Insurance, Event Management, Food and Beverage Industry, Health Insurance, High School Diploma, Insurance, LCD (Liquid Crystal Display), Loyalty Programs, Multitasking, Presentation/Verbal Skills, Problem Solving Skills, QoS (Quality of Service), Sales Strategy, Training/Teaching, Wireless Communications, Writing Skills
LOCATION
Chesapeake, VA
POSTED
2 days ago
Benefits:
  • 401(k)
  • Dental insurance
  • Employee discounts
  • Flexible schedule
  • Free uniforms
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Training & development
If you are looking for an exciting career with unlimited opportunities to thrive within LTD's growing portfolio of properties, LTD Hospitality Group has an immediate opening for you to join our team as a Front Desk AssociateIf you possess a positive, problem-solving attitude and a constant pursuit to be better... this is the perfect position for you!

The Front Desk Associate is responsible for assisting our guests efficiently, courteously and professionally in all Front Desk related functions and to maintain the company's high standard of service and hospitality.
  • Availability must be flexible to work first, second and night audit shifts, including am and pm.
  • Provide the highest quality of service to the customer at all times.
  • Greet and register guests and provide room assignments accommodating special requests whenever possible. Assist in pre-registration and blocking of registrations.
  • Have working knowledge of reservations and procedures, take reservations, and know cancellation procedures.
  • Handle guest check-ins and checkouts efficiently and in a friendly and professional manner.
  • Handle multitasking in a face paced environment.
  • Ensure that all cash, check and miscellaneous departments are in balance at the end of each shift. Utilize proper cash handling procedures in accordance to company policies.
  • Receive and transmit mail, phone, and written messages for guests.
  • Answer inquiries pertaining to hotel services.
  • Post room charges, food & beverage charges, phone charges, compute guest bills (individual, group masters, and city ledger accounts) using PMS, collect payment and make change for hotel guests following all cash handling procedures as required by company policy.
  • Have knowledge of hotel property, hotel staff, and hotel services with hours of operations; room locations, types of rooms and room selling strategies; hotel rates and discounts and how to handle each; and hotel credit and check cashing policies and procedures.
  • Be very knowledgeable of the Brand loyalty programs and their benefits and current promotions being offered.
  • Responsible for proper telephone etiquette and online responses.
  • Other duties as assigned by the supervisor
Required Knowledge, Skills and Abilities (KSAs)

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Additionally, the requirements listed below are representative of knowledge, skills and or ability required.
  • Has a sincere desire to exceed guest expectations
  • Must have exceptional oral and written communication skills
  • Must be dependable
  • Must have computer proficiency
  • Must have a minimum of a high school diploma or equivalent
  • Must be able to work weekends and holidays
The greatest key to our success is our people. Our diverse team of associates is responsible for creating a distinctive experience that keeps our customers coming back. We recognize that our people are our most valuable asset and are committed to investing in them. We provide comprehensive training, as well as career advancement opportunities for all of our associates. We also offer competitive benefits to ensure that a career at LTD is satisfying and rewarding in all aspects.

Benefits:
  • Medical, Dental, Vision & 401 (k) with company match
  • Voluntary Short Term
  • Life & Accidental Death Insurance
  • Hotel Discounts
  • Paid Time Off
  • Training and Development Opportunities and Much More!


For more information about joining the LTD family, please visit www.ltdhospitality.com . We look forward to hearing from you!

LTD is committed to providing equal employment opportunity in all aspects of employment to all applicants and employees, regardless of age, color, race, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, disability, veteran status, genetic information or other legally protected status

Compensation: $15.00 - $16.00 per hour

Property Location
With a stay at Aloft Chesapeake in Chesapeake, you'll be within a 15-minute drive of Greenbrier Mall and Norfolk Premium Outlets. This hotel is 9.4 mi (15.2 km) from Virginia Beach Town Center and 10.6 mi (17.1 km) from Norfolk Scope.

Rooms
Make yourself at home in one of the 136 air-conditioned rooms featuring refrigerators and LCD televisions. Complimentary wired and wireless Internet access keeps you connected, and satellite programming provides entertainment. Private bathrooms with showers feature designer toiletries and hair dryers. Conveniences include safes and desks, as well as phones with free local calls.

Amenities
Enjoy recreational amenities such as a 24-hour health club and an indoor pool. This hotel also features complimentary wireless Internet access, gift shops/newsstands, and a fireplace in the lobby. Getting to nearby attractions is a breeze with the complimentary area shuttle.

Dining
Satisfy your appetite at the hotel's coffee shop/café. Quench your thirst with your favorite drink at the bar/lounge. Full breakfasts are available daily for a fee.

Business, Other Amenities
Featured amenities include complimentary wired Internet access, a 24-hour business center, and express check-in. Planning an event in Chesapeake? This hotel has facilities measuring 581 square feet (54 square meters), including a meeting room. Free self parking is available onsite.

About the Company

M

Marriott

Marriott International is the largest global hospitality company with 30 hotel brands represented in over 6,000 properties in 122 countries and growing.

Whether you are a seasoned hospitality professional or just beginning your career, Marriott has endless opportunities for you to explore. To search all jobs or learn more about Marriott careers

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.
COMPANY SIZE
100 to 499 employees
INDUSTRY
Hotels and Lodging
FOUNDED
1927
WEBSITE
https://www.marriott.com/

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