Job Title: Technical Service Representative
Location: United States - Kansas - Kansas City | United States - Missouri - Missouri City | United States - Iowa - Iowa City | United States - Nebraska - Nebraska City
Job Type: Full-Time / Permanent
Work Model: Hybrid / Flexible Work From Home Days
Travel Requirement: Up to 70% Travel
Client seeking an experienced Technical Service Representative to support customers in the wide web flexographic and gravure printing segments. The ideal candidate will possess strong expertise in water-based and solvent-based inks, flexible packaging, pressroom operations, print troubleshooting, and customer-facing technical support.
This role requires a hands-on technical professional capable of leading troubleshooting activities, supporting press trials, optimizing ink performance, collaborating with cross-functional teams, and maintaining strong customer relationships in manufacturing and packaging environments.

Key Responsibilities

Technical Support & Troubleshooting

• Provide technical support for wide web flexographic and gravure printing customers
• Perform on-site troubleshooting, ink optimization, and print performance analysis
• Identify and resolve technical issues related to inks, coatings, substrates, and print quality
• Analyze print defects and implement corrective actions

Product Implementation & Press Support

• Coordinate and support press trials, product launches, and technical evaluations
• Support implementation of water-based and solvent-based inks and coatings
• Evaluate ink/substrate interactions, drying systems, and surface treatments
• Ensure successful product performance and customer satisfaction

Customer Relationship Management

• Serve as primary technical point of contact for customer accounts
• Build and maintain strong customer relationships
• Provide technical guidance and product recommendations
• Respond to customer concerns regarding packaging and ink performance

Cross-Functional Collaboration

• Collaborate with R&D, sales, manufacturing, and regulatory teams
• Support development of customized technical solutions
• Participate in continuous improvement initiatives and process optimization
• Assist with technical documentation, reporting, and communication logs

Compliance & Safety

• Ensure compliance with environmental, safety, and regulatory standards
• Support VOC compliance and solvent handling protocols
• Maintain adherence to manufacturing and product stewardship requirements

Required Qualifications

Must-Have Skills

• Flexible Packaging Experience
• Water-Based & Solvent-Based Inks
• Wide Web Flexographic Printing
• Gravure Printing
• Print Troubleshooting & Defect Analysis
• Customer-Facing Technical Support
• Pressroom Operations
• Ink Optimization & Color Matching
• Cross-Functional Collaboration
• Technical Documentation & Reporting

Education

• Bachelor's Degree Preferred in:

• Chemistry
• Printing Technology
• Engineering
• Related Technical Field

OR
• Equivalent Industry Experience Considered

Experience Requirements

• 5+ years of technical support experience in flexographic and/or gravure printing environments
• Experience supporting flexible packaging manufacturing operations
• Hands-on experience with packaging materials, inks, and coatings
• Experience resolving customer-facing technical and print-quality issues
• Experience working directly with manufacturing and pressroom operations

Preferred Qualifications

• Experience with color management systems (X-Rite or similar)
• Understanding of lamination, coating, and converting processes
• Familiarity with VOC compliance and safety regulations
• Strong presentation, communication, and customer-service skills
• Experience supporting large manufacturing customers

Work Environment

• Hybrid work environment with flexible work-from-home days
• Frequent customer site visits and manufacturing plant support
• Fast-paced manufacturing and printing industry environment
• Travel up to 70% required
• Collaborative cross-functional technical environment

Recruiter Submission Template

Full Name:
Degree Major with University and Completion Year:
Do you have experience working with packaging materials and inks in a manufacturing setting?
Have you successfully resolved technical issues related to packaging or inks in your previous roles?
Have you ever received direct feedback from customers regarding packaging or ink performance?
Have you worked with cross-functional teams to implement technical solutions in your previous positions?
Are you familiar with current trends and advancements in the packaging and inks industry?
Motivation / Reason for Relocation (if not local to United States - Kansas - Kansas City | United States - Missouri - Missouri City | United States - Iowa - Iowa City | United States - Nebraska - Nebraska City
)
Motivation / Reason for interest in this position:
Contact Number:
Email ID:
LinkedIn Profile URL:
Full Address (Street, City, State, Zip Code):
Notice Period (in weeks):
Current Work Authorization Status (US):
Expected Salary:
Are you able to relocate on your own expenses and work onsite in United States - Kansas - Kansas City | United States - Missouri - Missouri City | United States - Iowa - Iowa City | United States - Nebraska - Nebraska City (Yes/No):