Job Title: Communications Specialist
Reports To: Flight Communications Manager
Department: Superior Dispatch
Job Summary:
The Communications Specialist is responsible for coordinating flight operations for Superior Air Med, ensuring service excellence, customer satisfaction, and compliance with regulatory standards. This role manages requests for helicopters, fixed wing, or ground transport services for hospitals and emergency service agencies. The specialist continuously monitors the location of all transport units with a strong focus on safety.
Responsibilities:Essential Duties & Responsibilities:
· Operates radios and uses computer applications to dispatch helicopters and fixed wing aircraft
· Handles and accepts calls requesting medical transportation services
· Possesses knowledge of range, capabilities and limitations of aircraft and vehicles
· Ensures the most appropriate mode of transport and vehicle is assigned to each request
· Collects and maintains accurate records of information, including pre and post-transport documentation and transport records
· Verifies operational readiness of crews
· Develop effective solutions for customer service issues
· Ensure effective communications, both written and verbal
Qualifications:· High School Diploma or GED required; Associate degree preferred.
· Licensed Emergency Medical Dispatcher (not required, but a plus)
· CPR Certified within 3 months of hire
· CFC Certified within 1 year of hire
· Valid Driver's License
Minimum Qualifications
· Working knowledge of Microsoft Office
· Ability to perform several complex tasks, prioritize various request, and work under pressure to facilitate patient transport in a fast-paced environment
· Must be able to type 30 words per minute
· Be willing to work in a 24/7 environment that includes weekends and holidays
Preferred Qualifications
· Prior dispatch experience in 911, Air Medical or EMS is a plus
· Experience in Aviation as a Dispatcher or Pilot – private or commercial is a plus
· Hospital Transfer Center experience is a plus
Physical Requirements
· Excellent manual dexterity and precise control of hands and fingers to handle complex, delicate supplies and equipment with accuracy. This includes frequent computer use for typing and accessing necessary information
· Be able to interact with providers, colleagues, customers as well as patients and clients to effectively communicate with them verbally and understand spoken information and issues quickly as well as accurately