Flight Logistics Coordinator

• Foster long term relationships built on a foundation of extraordinary customer service that starts from the initial contact and continues for a lifetime.
• Use effective communication to disseminate customer requests and coordinate with respective departments to ensure a world class customer experience.
• Ensure all Flight Operations events are scheduled accurately in scheduling software, and customer expectations and needs are communicated to the assigned pilot.
• Ensure a safe and efficient schedule for pilots considering duty day limitations, aircraft availability, operational challenges, vacation requests and other factors.
• Proactively anticipate scheduling conflicts and make necessary adjustments, working with Flight Operations leadership to ensure both customer and operational objectives are met.
• Learn and understand FAA requirements, Cirrus policy and Flight Operations standards for internal pilots, Cirrus Flight Training and Cirrus One.
• Learn and comply with TSA and Flight Training Security Program (FTSP) when enrolling flight training students.
• Field phone calls pertaining to customers interested in flight training and pilot services with Cirrus Aircraft, as well as timely follow up and tracking of leads.
• Manage administration for assigned customers including invoice creation, statements and payment processing.
• Identify, compile and maintain various key metrics for measuring demand, capacity and revenue for Flight Operations and Accounting departments.

• 4-year degree in Business Administration, Aviation Management, Marketing, Logistics, Entrepreneurship, Communications, Hospitality Management, or equivalent years of work experience in aviation/executive customer service, marketing or luxury retail sales or services required.
• Aviation industry experience or working knowledge of aviation administration preferred.
• Ability to demonstrate sound judgement and effective communication skills (written and verbal).
• Ability to handle multiple time-sensitive requests and projects, prioritize and multitask in a dynamic environment.
• Ability to build partnerships and work collaboratively with other departments and external vendors.
• Well versed in standard Microsoft Office Software, Adobe Acrobat and Salesforce.

Our Benefits: Cirrus provides a range of exciting benefits, including:

• Comprehensive Health Coverage: Medical, vision, dental, with additional dependent coverage options
• Employer-Paid Coverages: Group term life, short- and long-term disability insurance
• Flexible Spending Accounts: FSA and HSA offerings with company contributions to HSA
• Well-being: Calm Health, Employee Assistance Program, and wellness incentives through medical provider
• 401(k) Plan: Dollar-for-dollar match up to 5% after 90 days, with 100% vesting at 1 year of service
• PTO: Various PTO plans starting at 100 hours accrued within the first year
• Additional Time off Benefits: Paid holidays, 2 weeks of Paid Parental leave, paid time for funeral leave and jury duty
• Career Development: Tuition reimbursement program and professional growth opportunities
• Exclusive Discounts: Cirrus Store, partner and marketplace discounts available
• Community & Engagement: Company and employee clubs at various locations