Flight Logistics Coordinator

Overview

The Flight Logistics Coordinator builds lifelong customer/owner relationships and enhances the customer experience before, during and beyond day-to-day missions. This position is the personal liaison for customers utilizing our (McKinney, Scottsdale, Orlando, Kissimmee) Cirrus Center with an emphasis on flight training, pilot services and aircraft management. Using best practices the Flight Logistics Coordinator continuously anticipates, understands and exceeds the expectations of the customer, generating ongoing interest in Cirrus Aircraft products and services. The Flight Logistics Coordinator must be enthusiastic in promoting Cirrus Aircraft owners and trainees in the Cirrus Life experience.

Responsibilities

• Foster long term relationships built on a foundation of extraordinary customer service that starts from the initial contact and continues for a lifetime.
• Use effective communication to disseminate customer requests and coordinate with respective departments to ensure a world class customer experience.
• Ensure all Flight Operations events are scheduled accurately in scheduling software, and customer expectations and needs are communicated to the assigned pilot.
• Ensure a safe and efficient schedule for pilots considering duty day limitations, aircraft availability, operational challenges, vacation requests and other factors.
• Proactively anticipate scheduling conflicts and make necessary adjustments, working with Flight Operations leadership to ensure both customer and operational objectives are met.
• Learn and understand FAA requirements, Cirrus policy and Flight Operations standards for internal pilots, Cirrus Flight Training and Cirrus One.
• Learn and comply with TSA and Flight Training Security Program (FTSP) when enrolling flight training students.
• Field phone calls pertaining to customers interested in flight training and pilot services with Cirrus Aircraft, as well as timely follow up and tracking of leads.
• Manage administration for assigned customers including invoice creation, statements and payment processing.
• Identify, compile and maintain various key metrics for measuring demand, capacity and revenue for Flight Operations and Accounting departments.

Qualifications

• 4-year degree in Business Administration, Aviation Management, Marketing, Logistics, Entrepreneurship, Communications, Hospitality Management, or equivalent years of work experience in aviation/executive customer service, marketing or luxury retail sales or services required.
• Aviation industry experience or working knowledge of aviation administration preferred.
• Ability to demonstrate sound judgement and effective communication skills (written and verbal).
• Ability to handle multiple time-sensitive requests and projects, prioritize and multitask in a dynamic environment.
• Ability to build partnerships and work collaboratively with other departments and external vendors.
• Well versed in standard Microsoft Office Software, Adobe Acrobat and Salesforce.

Our Benefits: Cirrus provides a range of exciting benefits, including:

• Comprehensive Health Coverage: Medical, vision, dental, with additional dependent coverage options
• Employer-Paid Coverages: Group term life, short- and long-term disability insurance
• Flexible Spending Accounts: FSA and HSA offerings with company contributions to HSA
• Well-being: Calm Health, Employee Assistance Program, and wellness incentives through medical provider
• 401(k) Plan: Dollar-for-dollar match up to 5% after 90 days, with 100% vesting at 1 year of service
• PTO: Various PTO plans starting at 100 hours accrued within the first year
• Additional Time off Benefits: Paid holidays, 2 weeks of Paid Parental leave, paid time for funeral leave and jury duty
• Career Development: Tuition reimbursement program and professional growth opportunities
• Exclusive Discounts: Cirrus Store, partner and marketplace discounts available
• Community & Engagement: Company and employee clubs at various locations

These benefits are designed to support your well-being, growth, and enjoyment at Cirrus!

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