Flight Services Specialist

Jet Linx Aviation

Omaha, NE

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JOB DETAILS

SALARY

$53,000–$67,000 Per Year

SKILLS

Aircraft Piloting, Aviation Industry, Billing, Communication Skills, Customer Acquisition, Detail Oriented, Establish Priorities, Expense Reports, Federal Aviation Administration (FAA), Fleet Management, Flight Planning, Interpersonal Skills, Lift/Move 25 Pounds, Microsoft Office, Office Equipment, Operational Audit, Operations Management, Operations Processes, Organizational Skills, Outsourcing, Presentation/Verbal Skills, Problem Solving Skills, Record Keeping, Regulations, Time Management, Vehicle Fleets, Wholesale Industry, Writing Skills

LOCATION

Omaha, NE

POSTED

5 days ago

Summary:

The Flight Services Specialist role is comprised of a combination of responsibilities from Fleet Management. This role’s schedule will be on the overnight hours or a swing shift starting in the early morning hours (4:00 PM to 2:30 AM, responsible for phone calls between 2:30 AM and 4:30 AM). Responsibilities include being the main point of contact on their shift for Pilot, Vendor and Client communications ensuring an efficient and safe operation for all flights (on and off Jet Linx Fleet) and escalating to appropriate team(s) when necessary.

Duties & Responsibilities:

Serve as overnight liaison for flight crews and all other departments for flight assignments, flight planning, and flight following.
Monitor aircraft in-flight (flight following emails, calls, weather, in-flight diversions, emergencies) and establish contact with appropriate parties in the event of unscheduled events or itinerary changes.
Perform flight log entry and verification and record keeping including fuel expense reporting.
Review any new bookings and changes to current flights assessing all operational aspects to include but not limited to runway/airport conditions, NOTAMS, curfews, facility amenities, any reservation requirements.
Work with appropriate department(s) on flight releases and distribute crew briefings and trip sheets.
Book Pilot Airlines needed to/from Training events and Crew Swaps.
Review any necessary reports (fuel reports, endurance reports, seven-day NOTAM outlook, etc.) and flag any potential issues/questions to appropriate team(s).
Manage daily ops review process and follow-up on any open items or communicate changes that could affect the next day’s trips.
Assist in recovering any Member/Charter/Owner mechanical issues or pop-up/ASAP flights in a timely manner with efficiency and effectiveness.
Serve as overnight point of contact for wholesale charter flights, including any quote requests, changes to current trips, and any other communication/action needed.
Update any off-fleet vendors with any changes to currently booked flights and serve as main point of contact during shift.
Work on other duties, including, but not limited to, searching for hard quote options for clients and assisting with any invoicing of wholesale charter flights and/or outsourced member flights.
Interact directly with Members and Owners via telephone, fax, text, email, or in person; understanding when to escalate as needed.

Communicate flight itineraries and details regarding shift events to local Concierge teams through pass down emails, phone calls etc.
Regular and predictable attendance.
Demonstrate Jet Linx’s core values and “Supply the High” in all interactions.
Performs other duties as assigned.

Knowledge, Skills & Abilities:

Familiarity with FAA Regulations and general aviation flight operations
Ability to work both independently and as part of team
Experience managing and prioritizing multiple searches, projects, and relationships
Familiarity with general aviation flight operations and Flight Operation System (FOS)
Excellent verbal and written communication and interpersonal skills to effectively interact with all levels of the company and its customers
Proficient in Microsoft Office Suite
Ability to work in a fast-paced environment, with strong attention to detail and organizational skills
Ability to handle and maintain the confidentiality of sensitive information
Ability to exercise independent judgment, discretion, and initiative
Self-motivated and willingness to take initiative to research and resolve problems
Ability to work with frequent changes in procedures, directions, and outcomes
Ability to work overnight hours, weekends, flexible schedules
Operate office equipment as needed

Education and Work Experience:

Bachelor’s degree or equivalent
2-5 years of aviation experience
Or a combination of training, education, and experience equivalent to the standards listed above that provides the required knowledge, skills, and abilities

Physical Requirements:

Majority of work is completed in a normal office work environment
Prolonged periods of sitting at a desk and working on a computer
Able to complete physical activities such as standing, sitting, walking, talking, and hearing to perform daily work functions
Must be able to move up to 25 pounds on an infrequent basis

Compensation

Jet Linx offers a competitive compensation and benefits package to team members. Starting base annual salary for this position ranges from $53,000 to 67,000. Actual base salary provided is dependent upon geographic location, aircraft size (crew positions), relevant education, training and experience of the candidate. Our comprehensive benefits package includes health, dental and vision insurance, 401(k) with 6% company match, paid time off and company paid life and short-term disability coverage.

About the Company

Jet Linx Aviation

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