RAYUS now offers DailyPay Work today get paid today RAYUS Radiology is looking for a Float Front Office Associate to join our team. We are challenging the status quo by shining light on radiology and making it a critical first step in diagnosis and proper treatment. Come join us and shine brighter together.
As a Float Front Office Associate, you will be responsible for providing services to patients and referring professionals by answering phones, scheduling appointments, and greeting and registering patients in a cheerful, professional, and sincere manner.
This is a part-time position working 20 hours per week. Shifts are Monday-Saturday from 7:00 am-7:00 pm as needed.
ESSENTIAL DUTIES AND RESPONSIBILITIES
• Registration: Greet and check-in patients scheduled for imaging services, process payments and copays as needed. • Answer phones and handles calls in an efficient and friendly manner. • Field phone calls appropriately for Center Team Members. • Act as liaison between imaging technologists and the patients waiting for exams and relays messages regarding scanner status and other Clinic information. • Maintain organization of the front office lobby area by straightening magazines, organizing coffee supplies, and assisting with general office cleanup. • Order office supplies as needed. • Maintain supply of patient information sheets. • Push patient imaging via electronic interfaces. • Complete patient appointment confirmation calls and provide preparation instructions to patients. • Fax, scan reports, billing information, and medical release forms as requested.
SCHEDULING
• Arrange transportation, interpreters, and hotel accommodations for patients when appropriate. • Enter and submit patient exam orders. • Verify patient exam orders match exam schedules. • Schedule referrals and ensures proper authorizations are obtained. • Schedule walk-in patients. • Process requests for image orders and CDs from both the referring physicians and patients. • Maintain an up-to-date and accurate database of all current and potential referring physicians.
INSURANCE
• Verify patients insurance coverage. • Pre-certify all patient exams with the patients insurance company. • Obtain insurance authorizations. • Apply knowledge of insurance carriers, example Medicare, and procedures that require waivers to obtain pre-authorization if needed prior to patient appointments. • Facilitate Release of Information ROI requests for patients referring offices, other medical facilities, attorneys, and insurance companies following Company guidelines.
COMPLETES OTHER TASKS AND PROJECTS AS ASSIGNED