Budgeting, Building Surveying, Communication Skills, Conflict Resolution, Customer Support/Service, Data Entry, Federal Government, Federal Laws and Regulations, File Maintenance, High School Diploma, Leasing, Maintenance Services, Market Surveys, Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word, Multilingual, Organizational Skills, Problem Solving Skills, Process Management, Record Keeping, Rentals, Sales, Sales Management, Spanish Language, Standard Operating Procedures (SOP), State Laws and Regulations, Team Player
Primarily sales position with a strong emphasis on customer service, meeting goals and achieving results. The Leasing position manages the sales process from start to finish, presenting the communities enthusiastically to prospective residents by communicating the value of residence at the assigned property.
DUTIES/RESPONSIBILITIES
- Performs leasing of apartment units to prospective residents by communicating the value of residence at the property.
- Use all adopted technologies and processes to generate traffic. Completes market surveys.
- Responds to phone and email inquiries from prospective residents. Applies sales techniques to schedule tours of the property.
- Contacts and works with apartment locators.
- Contacts current residents for referrals and informs them of special bonuses available for referrals.
- Shops other properties to survey competition and to learn new closing techniques.
- Greets prospective residents and completes a guest card for each.
- Refer prospective residents to another Lynd property if unable to locate the desired unit.
- Uses closing techniques to get the lease.
- Meets with prospective residents and checks the availability of units based on preferences and budget. Qualify prospects on type, size, price, and amenities available.
- Collects required information from prospective residents to qualify residents for a lease. Completes all forms and data entry associated with leasing activities. Obtain picture I.D. before showing prospect a unit or model.
- Use RealPage OneSite Screening. Only Regional Manager may override denials.
- Prepares and maintains a file for each resident according to policy and procedures.
- Notifies prospective residents of approval or disapproval. Assists qualified future residents with completing lease agreements and collects initial rent and deposit payments.
- Assists new residents with the move-in process.
- Prior to the applicant moving in, the unit should be walked to check for readiness and any issues should be addressed prior to the resident's arrival.
- Take phone calls for maintenance requests from residents.
- Monitors the property landscape and other attributes to identify and report potential safety hazards and concerns and to ensure quality property aesthetics.
- Calls back residents to verify maintenance work order service performed.
- Proactively contacts residents with expiring leases to propose renewals and close the lease renewal in advance of expiration. Communicates and reinforces the resident value proposition to secure renewal agreements.
- Helps plan and direct social activities.
- Displays a friendly and courteous attitude with other employees, maintains and promotes a good workplace attitude. Never confront a supervisor or other employee in front of residents.
- Must abide by Standard Operating Procedures (SOP) leasing duties.
SKILLS/ABILITIES - Bilingual in Spanish is a plus.
- Familiar with federal, state, and jurisdictional laws and regulations concerning multi-family housing and Fair Housing.
- Customer service skills and conflict resolutions skills to resolve issues.
- Sales knowledge and abilities to sell products and services to new and existing customers.
- Skill and ability to communicate verbally, clearly, concisely, and in writing.
- Organizational skills to maintain records and schedules.
- Ability to visually inspect units, grounds, and other aspects of the property to determine adherence to standards.
- Proficiency with Microsoft Office applications (Word, Excel, Outlook, and PowerPoint) and RealPage OneSite.
- Ability to maintain confidentiality and maintain appropriate discretion.
QUALIFICATIONS AND EXPERIENCE- High school diploma/GED and 1-3 years of experience in leasing, sales, and/or customer service required.
Lynd Management Group, LLC does not discriminate based on race, color, religion, age, gender identity or expression, national origin, disability, veteran status, sexual orientation, marital status, or any other classification protected by Federal, state, or local law. Any information provided will be used only in the compilation of data for EEO/Affirmative Action reporting. Completion of this data is voluntary and will not affect your opportunity for employment and/or terms or conditions of employment.
Lynd Management Group, LLC participates in E-Verify. For more information, see the E-Verify Participation Poster and the Right to Work Poster.
Lynd Management Group, LLC will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
Lynd Management Group, LLC participa en E-Verify y proporcionará al gobierno federal la información de su Formulario I-9 para confirmar que usted está autorizado para trabajar en los EE.UU.T
The Lynd Company
To tackle those complex problems, Secretary of Defense McNamara recommended establishing an organization of specialists. Three weeks later, in October 1961, LMI was born. Since then, LMI has evolved, growing and building on its rich history of public service by bringing the best management and technical minds to address intricate issues across government. As administrations, priorities, and policies have changed over the last 50 years, LMI's mission has remained constant.
Our employees come from diverse backgrounds: government and defense, business and industry, and academia and research. More than half are either veterans or former civil servants, and more than 70 percent have advanced degrees. They work for LMI because they believe in our mission of improving the management of government.
Public sector organizations value our not-for-profit status services in logistics, acquisition and financial management, infrastructure management, information management, organizational improvement, and policy and program support. We have comprehensive experience in the defense, intelligence, homeland security, health care, and energy and environment markets.
LMI also invests in a research program that brings additional rigor, precision, and predictability to government decision-making. We encourage our employees to expand their expertise and use the results of their research to find new solutions to governments' greatest management challenges.
500 to 999 employees
Management Consulting Services
http://www.lmi.org/en/Home