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Skills
Bank Managementunmatched
Banking Operationsunmatched
Calculatorsunmatched
Communication Skillsunmatched
Computer Skillsunmatched
Copying Machinesunmatched
Customer Relationsunmatched
Customer Support/Serviceunmatched
Detail Orientedunmatched
Document Scannersunmatched
Federal Laws and Regulationsunmatched
Maintain Complianceunmatched
Office Equipmentunmatched
Operationsunmatched
Policy Developmentunmatched
Presentation/Verbal Skillsunmatched
Printersunmatched
Procedure Developmentunmatched
Reconciliationunmatched
Regulatory Complianceunmatched
Resolve Customer Issuesunmatched
State Laws and Regulationsunmatched
Team Playerunmatched
Telephone Skillsunmatched
Transaction Processing/Managementunmatched
Willing to Travelunmatched
Writing Skillsunmatched
Description
Position Description
Floating Relationship Banker
Identifying Information:
Department: Branch Operations
Reports To: Michele Kreitzer, Branch Admin Manager
Location: Operations Center (Lebanon, OH) Incumbent will travel to various branch locations throughout Warren/Montgomery counties where LCNB has branches
Status: Full-Time Hourly Non-Exempt
Bank Operation Hours: Monday - Friday 8:15am-5:15pm, Saturday 8:15am-12:15pm
Position Purpose: LCNB National Bank is seeking a Floating Relationship Banker to assist with branch operations by reporting to various branch locations within Warren and Montgomery Counties to work as a Relations Banker. This position provides superior quality service to our customers. They assist customers by accurately and efficiently processing transactions, such as deposits, withdrawals, or payments, resolving complaints or account discrepancies, and answering questions. A Relationship Banker is responsible for promoting and recommending the bank's products and services to help meet our customers' financial goals.
Essential Functions and Responsibilities
Maintaining and balancing cash drawer
Ensure compliance with all internal controls and established policies and procedures
Promote and advise on the bank's products and services
Keeping customers' personal information confidential
Identify referral opportunities and make relevant referrals
Communicating with other team members and other areas of the bank
Assist with the daily operations of the branch
Answer customer calls and enter information accurately and efficiently into database
Comprehend, retain and apply information as necessary to perform duties and responsibilities effectively
Additional duties as assigned
Skills/Competencies
Professionalism
Strong basic computer skills
Strong written and verbal communications skills
Cash handling
Accuracy and attention to detail
Customer-focused
Team player
Ability to think, reason and communicate clearly
Ability to observe and identify details at close range
Education/Experience
High School Diploma or GED equivalent (required)
Customer service experience (preferred)
Cash handling experience (preferred)
Working Conditions
Must be able to remain in a stationary position 50% of the time
Occasionally move/traverse to access files and equipment
Constantly operates a computer and other office productivity machinery, such as a phone, calculator, copy machine, scanner, and computer printer
Occasionally moves coin bags weighing up to 50 lbs.
Occasionally will need to travel up to a 30-mile radius
Compliance Statement:
The associate is responsible for meeting all compliance requirements imposed on LCNB National Bank by State and Federal law and regulations, as well as all related LCNB National Bank policies and procedures. Incumbent must be able to perform the essential functions of the position with or without reasonable accommodation. Equal Opportunity Employer/Disability/Veterans.