Pay Range: $18.75- $28.75 Starting at $20/hr
SUMMARY
This job contributes to Starbucks & Price Choppers success by leading a team of store partners to create and maintain the Starbucks Experience for our customers and partners. The Starbucks manager is required to regularly and customarily exercise discretion in managing the overall operation of the Starbucks department. In particular, supervising and directing the workforce, making staffing decisions (i.e., hiring, training, evaluating, disciplining, discharging, staffing and scheduling), ensuring customer satisfaction and product quality, managing the department financial performance, and managing safety and security within the department. The incumbent is responsible for modeling and acting in accordance with Starbucks & Price Choppers guiding principles to ensure all corporate and state sanitation procedures and regulations are met.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Responsible and essential job functions include but are not limited to the following:
• Drives the implementation of Starbucks company programs by developing action plans and directly motivating and instructing the team to implement them to meet operational and organizational objectives. • Displays a customer comes first attitude by training and holding partners accountable for delivering legendary customer service. • Manages with integrity, honesty and knowledge that promote the culture, values and mission of Starbucks and Price Chopper. • Plans, identifies, communicates, and delegates appropriate responsibilities and practices to store partners to ensure smooth flow of operations. • Provides coaching and direction to the store team to take action and to achieve operational goals. • Constantly reviews department environment and key business indicators to identify problems, concerns, and opportunities for improvement to provide coaching and direction to the department team to achieve operational goals. • Payroll, sales, gross profit, CTO, shrink & inventory levels. • Monitors and manages department staffing levels to ensure partner development and talent acquisition to achieve and maintain store operational requirements. • Solicits customer feedback to understand customer needs. • Utilizes management information tools and analyzes financial reports to identify and address trends and issues in department performance.
MINIMUM QUALIFICATIONS
Ability to manage others and demonstrate follow-through to achieve desired results and objectives.
College degree in business or a closely related field may substitute for a portion of the required experience.
Must be 18 years of age.
High school or GED.
Ability to manage department operations independently.
Ability to manage effectively in a fast-paced environment.
Ability to manage multiple situations simultaneously.
Ability to manage resources to ensure that established service levels are achieved at all times.
Interpersonal skills.
Knowledge of customer service techniques.
Knowledge of supervisory practices and procedures.
Organization and planning skills.
Strong operational skills in a customer-service environment.
Strong problem-solving skills.
Team-building skills.
Ability to communicate clearly and concisely, both orally and in writing.
Strong leadership skills, with the ability to coach and mentor others.
Ability to plan and prioritize workload.
Ability to handle confidential and sensitive information.
EDUCATION AND EXPERIENCE
PHYSICAL REQUIREMENTS
Exposure to Cold Environment.
Occasional 1-3 Hours.
Exposure to Hot Environment.
Occasional 1-3 Hours.
Standing Constant 5-8 Hours.
Walking Constant 5-8 Hours.
Grasping/Finger Movement & Dexterity- Left/Right Hands Constant 5-8 Hours.
Bending Frequent 3-5 Hours.
Twisting Frequent 3-5 Hours.
Pivoting Frequent 3-5 Hours.
Squatting/Kneeling Occasional 1-3 Hours.
Pushing/Pulling Occasional 1-3 Hours up to 50lbs.
Lifting Frequent 3-5 Hours up to 25lbs.
Lifting Occasional 1-3 Hours up to 50lbs.
EQUIPMENT USED
Compute Applications.
Barista equipment.
Register.
Phone.
Starbucks Products.
Our Company does not discriminate against individuals on the basis of race, color, national origin, religion, sex, affection or sexual orientation, disability, age, marital status, liability for military service, status as a veteran, gender identity or expression, genetic information, pregnancy, and any other characteristic protected by applicable federal, state, or local laws.
Should your hours and availability better fit the needs of another store or desired shift, we may consider your application for another location or shift.