ATM, Banking Services, Communication Skills, Cross-Selling, Customer Relations, Customer Support/Service, Federal Laws and Regulations, High School Diploma, Interpersonal Skills, Needs Assessment, PC Software, Presentation/Verbal Skills, Reconciliation, Regulatory Compliance, Rentals, Resolve Customer Issues, Sales, State Laws and Regulations, Time Management, Transaction Processing/Management, Writing Skills
Performs teller duties, both routine and complex accurately and professionally. Assists with customer inquiries/problem solving. Willing rotates between locations, as needed.
PRIMARY ACCOUNTABILITIES AND RESPONSIBILITIES:
- Receiving and processing Teller transactions accurately and timely. Follows Bank procedures.
- Cross sells and/or refers Bank products and services. Interacts with customers to identify their needs. Works with appropriate areas of the Bank to refer customers.
- Verifies and balances assigned cash drawer. Assists in reconciling errors or discrepancies for self and other tellers. Maintains adequate cash drawer limits as required by Bank policy.
- Provides outstanding customer service for all types of customer inquiries and transactions. Includes accurate, professional, efficient service to all customers.
- Opens night deposit vault and ensures contents are processed using dual control at all times. Services ATM and processes ATM deposits.
SECONDARY DUTIES AND RESPONSIBILITIES:
- Rents/grants access to safe deposit boxes.
- Compliance with bank policies and procedures and federal and state laws/regulations.
- Other duties as may be assigned.
REQUIREMENTS:
- High School Diploma Required
- 2 to 3 years of related cash handling experience and/or training
- Thorough product knowledge
- Skill in operating personal computer and various software packages
- Good communication skills, both verbal and written
- Sales skills
- Understanding of regulatory compliance
- Flexible and open to change
- Ability to maintain confidentiality