Learn and develop an understanding of customer satisfaction by performing repair and maintenance work on mechanical and electrical equipment that meets or exceeds customers' expectations. Maximize customer satisfaction by transporting Floor Care Equipment while abiding by all OSHA and DOT regulations. Responding to customer demands in a safe, timely and professional manner while making safety the top priority. Respond to supervisor in a timely, polite, and professional manner, and conduct work with an efficiency that will contribute to the reputation, growth, and profit of Lift Power Inc.
Primary Duties and Responsibilities:
Observe all safety procedures
Communicate with the Floor Care Service department to clarify job assignments when necessary
Analyze and diagnose customer equipment problems and breakdowns as scheduled by the Floor Care service supervisor and with guidance from the shop technicians
Confirm the correct service and repair actions to resolve equipment performance problems
Communicate needs for additional repairs to the Floor Care Service Manager
Makes appropriate equipment repairs or modifications with guidance from the Floor Care Service Supervisor and shop technicians to solve operating and performance problems as dictated by the analysis of the customer's equipment
Communicate with Floor Care Service Department regarding part requirements or unexpected service delays
Follow all scheduled maintenance procedures and policies as dictated by the company
Accurately and neatly document each service repair and provide the necessary paperwork
Properly dispose of hazardous waste as directed by the shop service supervisor and shop technicians.
Maintain the shop work area in a clean, safe, and hazard-free condition
Provide well-maintained personal tools required to effectively perform equipment service duties