ROLE AND RESPONSIBILITIES:
A Floor Lead helps all employees and customers to navigate the wide variety compliance procedures, cash and debit sale transactions, and employee management. Successful Floor Leads are held to a high standard to build exceptional relationships with all employees and customers. They also have a wealth of knowledge of their store's inventory; and can speak to employees and customers with confidence in each area to accomplish the customers' needs and wants.
As a Floor Lead, you will:
- Work as part of a team
- Have availability to work across our retail schedule, including mornings, days, evenings, weekends, and holidays
- Be present and on time for all scheduled shifts
- Maintain CRA (Cannabis Regulatory Agency) compliance by following state and federal rules and regulations as they relate to cannabis sales in the state of Michigan
- Metrc trained
- Experience in cash handling
- Adapting to each employee's and customer's needs to provide a trusted transaction.
- The Floor Manager should be understanding of the employee and customer's needs and educate them about the best options to get the destination they need to be.
- Exceptional customer service
- Excellent communication skills
- Ability to perform routine daily tasks, requiring close attention to detail and accuracy
- Keep a steady flow going within the queue for curbside, online orders, walk-in customers with receptionist, intake, cashiers, fulfillment, and managers.
- Maintain cleanliness throughout the building, by accomplish a cleaning checklist throughout the day.
- Radiates great positive energy - great interpersonal skills, approachable, builds strong connections with people, enthusiastic, outgoing and courteous
- Understanding of all positions to be sure all employees are following guidelines and daily tasks.
- Reports all daily issues and changes to upper management to take appropriate action.
POSITION TYPE / EXPECTED HOURS OF WORK:
- Full-Time position
- Typical hours of operation are Monday through Sunday, 9:00AM - 9:00PM (Hours are subject to change), depending on the schedule.
- Occasional overtime as needed.
AGE REQUIREMENT:
- Must be 21 years of age (State Requirement)
EDUCATION / EXPERIENCE:
- Retail experience
- High School Diploma or equivalent
- Analytical and problem-solving skills.
- Effective communication skills.
- Exceptional customer service standards.
#ENGHP