Floor Manager - Beer Hall

Restaurant Manager

The Restaurant Manager at Surly Brewing Co. is a key leadership role within the front-of-house team, responsible for overseeing daily service operations and ensuring exceptional guest experiences. This position requires a hands-on leader who thrives in a fast-paced, high-volume environment and can effectively manage, coach, and support team members. The Restaurant Manager is expected to maintain Surly's standards of service, culture, and hospitality while fostering a collaborative and inclusive work environment. This position is a salaried position with a pay range of $50 - $55,000. The position is eligible for all benefits (medical, dental, 401k, PTO, etc).

Essential Functions

• Lead and manage the service team, and conduct performance reviews.
• Maintain high standards of service through training, coaching, and quality assurance programs.
• Provide hands-on support during service, including table-touches, food running, and floor oversight.
• Open and close the restaurant, including toast reconciliation, pre-shift meetings, and daily reporting.
• Collaborate with the AGM on interviewing, onboarding and training new hires.
• Maintain and update training binders, allergen spec sheets, and service materials.
• Communicate updates to other managers and leadership.
• Conduct one-on-one meetings and audits of staff performance and section management.
• Support recruitment, scheduling, and staffing efforts.
• Ensure compliance with company policies and procedures.
• Foster a positive, inclusive, and high-energy work culture.
• Collaborate with the Experience Manager on activations and guest engagement initiatives.
• Track and report on beer and food sales, business volume, and service trends.
• Maintain cleanliness and organization of service areas.
• Enforce rules and policies while setting leadership standards and accountability.
• Execute administrative tasks as assigned by the GM, AGM, or VP.
• Represent Surly's brand and culture in all guest and team interactions.

Preferred Qualifications

• High school diploma or GED required.
• Minimum 2 years of restaurant management experience; 3–5 years preferred.
• TIPS Certified. Training will be provided by Surly if certification is expired/needed.
• Strong knowledge of beer styles, Surly products, and hospitality trends.
• Experience with Toast POS, HotSchedules, ADP, and other hospitality systems.
• Proven ability to multitask and lead in high-volume settings.
• Cash handling experience.
• Outgoing personality and commitment to exemplary customer service.
• Ability to work any FOH position, including serving, bartending, hosting, and expo.
• Familiarity with health codes, inspections, and hospitality regulations.
• Strong communication, organizational, and HR-related skills.
• Flexible schedule availability, including nights, weekends, and holidays.
• Ability to lift 50 lbs and work in a loud, humid environment.