Floor Manager

City Winery

Boston, MA

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JOB DETAILS

SKILLS

Accidental Death and Dismemberment (AD&D), Communication Skills, Customer Experience, E Programming Language, Entertainment and Media, Food and Beverage Industry, Health Department, Hospitality and Tourism, Insurance, Interpersonal Skills, Leadership, Legal, Lift/Move 50 Pounds, Multitasking, Music, Operations Management, Organizational Skills, Physical Demands, Property Maintenance, Regulations, Restaurant, Sales, Team Lead/Manager, Writing Skills

LOCATION

Boston, MA

POSTED

Today

_A rare opportunity to join theCity Winery team as we reimagine the future of live music and hospitality._ City Winery to deliver the
highest end combined culinary and cultural experience to our customers who are
passionate in sharing wine, music, and culinary arts. We are a unique facility,
combining a fully functioning winery with intimate concerts, food & wine
classes, private events in a variety of configurations, and fine dining. We
have created a compelling mix for our sophisticated clientele of foodies, and
active cultural patrons—bringing the wine country experience to the middle of a
large city.

Position Summary

Front of House
Operations Managers are our in-house hospitality professionals who ensure daily
operational excellence, overall guest satisfaction and management of the FOH
team. This role participates in a variety of dimensions of the business from
leading the service teams, maximizing food and beverage sales, handling
pre-shift training, to promoting retail wine sales, merchandise, and more.

Why us?

● Competitive pay

● We are a rapidly expanding
national entertainment and hospitality company, offering tremendous
opportunities for driven and ambitious individuals.

● Medical, Dental, Vision
Insurance

● nDORFins program designed to
promote a healthy and active lifestyle!

● 401K (and yes we match!)

● Flexible Savings Accounts,HSA
and Dependent Care, Basic Life and AD&D Insurance

● Amazing discounts, 50% OFF
all dining/retail wine

● Free Family Meal

● Tickets to available shows

And
more!

Overview of Responsibilities

●
Manage day to day restaurant and/or floor operations, and provide
on-the-floor support to staff for duration of a service shift including but not
limited to assigning server sections, overseeing side work, observing steps of
service, and maintaining overall cleanliness/tidiness of the restaurant

●
Participate
in interviewing, hiring, coaching/counseling, and separation process of hourly
employees

●
Ensure restaurant and venue are fully
prepared and organized for daily execution of the operation

●
Manage staffing and operations of all revenue centers including
venue, bar, support staff, service, private events, as applicable based on
designated area of focus

●
Prepare scheduling on a weekly basis

●
Ensure
maintenance of property by examining areas daily for cleanliness and
maintenance needs and directed to appropriate employees to handle

●
Resolve guest concerns and complaints
with exemplary level of hospitality

●
Perform all cash handling procedures: opening, mid-day safe
counts, cash pay-outs and nightly cash drops, as needed

●
Check in with guests in bar and restaurant area during shift to
ensure guest satisfaction and identify any opportunities

●
Assist
with staff trainings both in daily pre-shifts and monthly FOH staff service
meetings

●
Maintain pars of all printed promotional materials, comment cards,
or other check presenter inserts

●
Maintain & update contact lists, VIP, and public event guest
lists

●
Demonstrate an ability to lead and motivate others, and achieve
results. Empowered to make day-to-day decisions confidently both with guests,
service teams and other departmental management

●
Demonstrate excellent interpersonal and communication skills with
service teams and management

● Other duties, initiatives, and
tasks as per business need

Minimum Qualifications

●
Minimum 3 years experience in a multi-faced, high volume
restaurant, venue, and/or equivalent relevant experience

●
Exceptional hospitality skills

●
Proven leadership skills and commitment to operational excellence

●
Strong analytical and data skills

●
Ability to successfully multi-task, delegate, and manage several
tasks at once in fast paced environment

●
Exceptional communication and interpersonal skills both written
and verbal

●
Functional knowledge of health department and related regulations

●
Ability to perform physical requirements of position including
standing and walking for extended periods of time, bending, pulling, pushing,
lifting and carrying up to 50 lbs.

●
Able and willing to work flexible schedule including days, nights,
weekends, and holidays

About Us

Wine, food, and
live entertainment collide at City Winery to create a dynamic and incredibly
unique workplace. Since 2008, City Winery has been turning heads across the
nation with amazing live performances, delectable cuisine, and award winning,
locally produced wines. But there's more to us than that we're a haven for community and creativity, a
place where the philosophy of hospitality is more than just a buzzword, but a
way of life. City Winery, founded by music industry veteran & visionary
Michael Dorf, has established itself as a one-of-a-kind brand providing
unforgettable experiences for guests. From world class music venues to
sustainably produced wines with ratings of 90+ points, City Winery offers a
range of topnotch events & experiences.

We are an equalopportunity employer and value diversity at City Winery. We do not discriminateon the basis of race, religion, color, national origin, gender, sexualorientation, age, marital status, veteran status, or disability status.Additionally, City Winery participates in the E-Verify Program in certainlocations, as required by law.

About the Company

City Winery

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