Floor Manager – Fine DiningNew York CityCompensation: $85,000 – $90,000 | Full-Time |
We are seeking an experienced, motivated, and hospitality-driven individual to join our team as a full-time Floor Manager for a high-end kosher restaurant in New York City. This role is ideal for someone who thrives in a fast-paced fine dining environment and is passionate about delivering exceptional guest experiences.
We're looking for someone passionate, driven, and eager to grow with the company long-term — someone who wants to be part of building something special together.
As a key leader of the front-of-house team, the Floor Manager will oversee daily service operations, support and manage staff, coordinate reservations and guest flow, and help maintain the elevated atmosphere and standards of the restaurant.
Responsibilities
- Oversee and manage all front-of-house operations during service
- Lead, supervise, and support waitstaff, hosts, and support team members
- Ensure exceptional guest experience and maintain high service standards at all times
- Manage reservations, seating flow, and accommodations for large parties and special events
- Greet guests and maintain a warm, professional dining atmosphere
- Handle guest concerns, complaints, and service recovery professionally and efficiently
- Communicate menu offerings, specials, and restaurant policies clearly to guests and staff
- Coordinate with kitchen and management teams to ensure smooth service execution
- Monitor restaurant cleanliness, organization, and presentation throughout service
- Conduct inventory checks and assist with purchasing and supply management
- Assist with staff scheduling, training, and ongoing performance oversight
- Ensure compliance with health, safety, and restaurant policies
Qualifications
- Minimum 4 years of experience in a high-end, fast-paced restaurant environment
- Prior management or supervisory experience strongly preferred
- Strong leadership and team management skills
- Excellent communication and customer service abilities
- Ability to remain calm and professional in high-pressure situations
- Strong organizational skills and attention to detail
- Ability to adapt quickly and problem-solve in a dynamic environment
- Experience with reservation systems and POS systems preferred
- Knowledge of kosher dining and fine dining service standards is a plus
- Flexible availability, including evenings, weekends, and holidays
What We're Looking For
- Professional and polished demeanor
- Strong work ethic and reliability
- Hospitality-focused mindset
- Ability to create a welcoming and elevated guest experience
- Team player with a proactive attitude and strong operational awareness