Floor Manager

Goal: Run smooth service and protect every guest experience

Pay: $18–$20/hr |

Key Job Descriptions:

• Floor — Own the FOH during every shift — control pace and flow
• Guests — Catch and fix guest issues before they escalate
• Team — Coach servers and hosts every shift — not just when problems hit
• Speed — Keep table turns moving — slow tables cost real money
• Standards — FOH runs the same way every shift, every day

Do This (Daily)

1. 
   
2. Pre-shift — Run FOH lineup before every service starts
3. Monitor — Watch floor pace and table turns throughout service
4. Resolve — Fix every guest issue on the floor before it goes up

Do This (Weekly)

1. 
   
2. Review — Go through guest complaint log with GM
3. Coach — Give one FOH team member specific skill feedback

Avoid This

1. 
   
2. Stationary — Standing still during service means guests are being missed
3. Blind — Struggling servers need help now — not after service
4. Escalate — Try to fix it first — GM is the last resort

Career Path: Service Manager Kitchen Manager GM in Training GM

Location: S001 - Gangnam AYCE - Fayetteville, NC 1800 Skibo Rd ste 300, Fayetteville, NC 28303, USA

If you're a motivated individual ready to take on this exciting role, apply now and join our amazing team!

About Gangnam
We’re all about delivering a full, delicious experience with zero hidden fees. From Korean BBQ to hotpot and sushi, you get the flavors you love without the extra price tag. We make every meal "Extra Nice, No Extra Price!"
The Ultimate Dining Experience: Dive into endless Korean BBQ and hotpot, customized just for you.
Korean BBQ: Fire up the grill right at your table with all your favorites—beef, pork, seafood, veggies, and more. Fresh, fun, and full of flavor!
Hot Pot: Choose your broth, add meats and veggies, and build the hotpot of your dreams.

Salary

$18.00 - $20.00 per hour

Benefits

Employee discount, Paid training, Other, Flexible schedule

Job Type

Full time, Part time

Schedule

10 hour shift, 12 hour shift, Weekend availability, Monday to Friday, Day shift, Night shift, Overtime