FLOOR MANAGER
Job Summary
The Floor Manager is accountable for real-time execution of residential operations, including staffing, supervision, scheduling, and immediate incident response. This role ensures that each shift runs safely, smoothly, and in alignment with program expectations.
The Floor Manager is the first line of accountability for everything that happens on shift.
Core Responsibilities
1. Shift Operations & Execution
- Manage all day-to-day operations within assigned homes
- Ensure routines, structure, and expectations are followed each shift
- Maintain active floor presence and real-time problem-solving
2. Staffing & Scheduling
- Create and manage staff schedules
- Ensure coverage, ratios, and shift assignments
- Manage call-outs, overtime, and shift adjustments
- Approve and verify timesheets
3. Supervision of Residential Assistants
- Directly supervise Residential Assistants
- Provide coaching, guidance, and immediate feedback
- Address performance concerns and document issues
4. Incident Response
- Respond to all incidents during shifts
- Ensure safety, de-escalation, and protocol adherence
- Complete timely and accurate incident reports
5. Compliance Execution
- Ensure logs, documentation, and supervision requirements are met
- Maintain compliance with daily operational standards
6. Transportation Coordination
- Coordinate all youth transportation (school, court, medical, etc.)
- Assign drivers, track schedules, maintain logs
Key Performance Indicators
- Staffing coverage and ratio compliance
- Schedule accuracy and completion
- Timeliness and accuracy of incident reports
- Shift-level compliance (logs, supervision, routines)
- Staff performance and reliability
Tuesday - Saturday
Afternoon - Evening
Some mornings
Flexible hours.