Floor Manager Position Summary Trillium is seeking an experienced Floor Manager to join our team! In this position, you will play a key role in managing all aspects of our restaurant business. You will be expected to deliver a high-quality experience to our guests and motivate our staff to ensure excellent customer service. Managers will be responsible for maintaining quality and increasing profitability. Exceptional management skills and a strong understanding of customer service are a must.
Essential Job Duties and Responsibilities: Leadership - Inspire a passionate team culture in support of consistent execution of Trillium’s goals
- Drive a culture of continuous improvement and strive for operational excellence by collaborating with cross-functional teams
- Provide positive, actionable solutions when faced with challenges
- Ensure that Handbook policies, procedures and standards are maintained and followed in a consistent and fair manner
- Direct work for employees including setting hours and weekly schedules and assigning tasks before, during, and after open hours of the restaurant
- Lead, inspire, and educate restaurant staff to achieve their defined goals and results, consistently monitoring performance and creating development plans
- Partner with Human Resources to address employee relations issues; identify appropriate training and/or coaching opportunities and follow-up to ensure effective, legally compliant, and consistent resolutions are reached
Customer Service - Ensure customer satisfaction through promoting excellent service
- Respond to customer complaints tactfully and professionally.
- Analyze staff evaluations and feedback to improve customer’s experience
- Promptly response to customer inquiries via email, phone, and in-person
Administrative - Handle paperwork and other administrative duties
- Keep relevant statistical and financial records
- Oversee health code compliance and sanitation standards
- Schedule maintenance and services as needed with Facilities Manager via work orders
Additional duties may be assigned as necessary.
Desired Qualifications & Abilities Qualifications & Experience - Minimum 1 years’ experience working as a restaurant manager and experience as a bartender, server or support member preferred
- Demonstrated success in process improvement and initiative
Qualifications & Experience - Ability to work independently, as well as lead, manage, and motivate a team
- Confidence and business acumen to delegate staff effectively based on business conditions
- Organized and efficient with great attention to detail
- Exceptional guest service skills
- Collaborative and respectful presence with entire Front of House team
- Ability to remain calm under pressure and communicate clearly, with composure and enthusiasm, to customers and staff
- Willing to work a flexible weekend schedule (Friday-Sunday) including nights and holidays
- Follow appropriate procedures for serving alcohol (e.g., TIPSs (Training for Intervention Procedures)
- Analytical skills and a solid understanding of business management practices and strategies
- Move lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and objects weighing in excess of 50 pounds with assistance
Benefits - Medical, dental and vision benefits with no wait period
- Short term disability and life insurance
- 401k plan with generous match with no wait period
- Performance Incentive Bonus
- Paid time off
- Educational Reimbursement Program
- MBTA Pass discount
- PPE Reimbursement
- Trillium Comp Card
- Trillium discounts
- Philanthropy program
- Employee gym
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