Floor manager

Old Key Lime House

Lantana, FL

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JOB DETAILS

SALARY

$60,000–$70,000 Per Year

SKILLS

Communication Skills, Cost Control, Event Management, Food Delivery, Food Safety, Food Services, Food and Beverage Industry, Leadership, Music, Operations, People Management, Plan Meetings, Point of Sale (POS) Systems, Problem Solving Skills, Profit & Loss, Quality Control, Regulations, Resolve Customer Issues, Restaurant, Revenue Growth, Safety Compliance, Safety Standards, ServSafe Certification, Time Management, Up-Selling

LOCATION

Lantana, FL

POSTED

14 days ago

Key Responsibilities

Lead Daily Floor Operations: Oversee the entire dining room and service flow during high-volume shifts. Ensure smooth seating, table rotations, reservations management, and pacing to maintain an exceptional guest experience in a fast-paced waterfront setting.
Staff Supervision & Development: Directly manage, coach, and motivate servers, hosts, bussers, runners, and other FOH team members. Handle scheduling, training, performance feedback, and shift coverage while maintaining high service standards.
Guest Experience & Issue Resolution: Greet and engage guests personally (especially VIPs or those with waterfront views), handle complaints, special requests, and ensure personalized, upscale service. Maintain a positive, energetic atmosphere aligned with the restaurant s popular reputation.
Service Standards & Coordination: Work closely with the kitchen, bar, and management to ensure timely food/beverage delivery, quality control, and seamless operations. Monitor cleanliness, ambiance (lighting, music, setup), and compliance with health/safety standards.
Revenue & Operational Efficiency: Drive sales through upselling awareness, manage labor costs, handle POS functions (comps, voids, promos), cash handling, and closing duties. Support inventory, special events, and peak-period adjustments (e.g., busy tourist seasons or waterfront events).
Additional Duties: Assist with opening/closing procedures, staff meetings, event planning, and reporting to the General Manager or ownership. Be ready to jump in and serve tables during rushes.

Required Qualifications & Skills

2 5+ years of floor management or strong FOH leadership experience in high-volume (often 300+ covers/shift), upscale or popular restaurants preferred.
Proven ability to thrive in a fast-paced, high-pressure environment while delivering top-tier service.
Strong leadership, communication, problem-solving, and guest recovery skills.
Knowledge of POS systems, basic P&L awareness, food safety (ServSafe or equivalent), and Florida regulations.
Energetic, professional presence with a passion for hospitality; waterfront or Florida restaurant experience is a plus.
Availability for nights, weekends, and holidays is essential.

About the Company

Old Key Lime House

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