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Skills
Communication Skillsunmatched
Cost Controlunmatched
Event Managementunmatched
Food Deliveryunmatched
Food Safetyunmatched
Food Servicesunmatched
Food and Beverage Industryunmatched
Leadershipunmatched
Musicunmatched
Operationsunmatched
People Managementunmatched
Plan Meetingsunmatched
Point of Sale (POS) Systemsunmatched
Problem Solving Skillsunmatched
Profit & Lossunmatched
Quality Controlunmatched
Regulationsunmatched
Resolve Customer Issuesunmatched
Restaurantunmatched
Revenue Growthunmatched
Safety Complianceunmatched
Safety Standardsunmatched
ServSafe Certificationunmatched
Time Managementunmatched
Up-Sellingunmatched
Description
Key Responsibilities
Lead Daily Floor Operations: Oversee the entire dining room and service flow during high-volume shifts. Ensure smooth seating, table rotations, reservations management, and pacing to maintain an exceptional guest experience in a fast-paced waterfront setting.
Staff Supervision & Development: Directly manage, coach, and motivate servers, hosts, bussers, runners, and other FOH team members. Handle scheduling, training, performance feedback, and shift coverage while maintaining high service standards.
Guest Experience & Issue Resolution: Greet and engage guests personally (especially VIPs or those with waterfront views), handle complaints, special requests, and ensure personalized, upscale service. Maintain a positive, energetic atmosphere aligned with the restaurant s popular reputation.
Service Standards & Coordination: Work closely with the kitchen, bar, and management to ensure timely food/beverage delivery, quality control, and seamless operations. Monitor cleanliness, ambiance (lighting, music, setup), and compliance with health/safety standards.
Revenue & Operational Efficiency: Drive sales through upselling awareness, manage labor costs, handle POS functions (comps, voids, promos), cash handling, and closing duties. Support inventory, special events, and peak-period adjustments (e.g., busy tourist seasons or waterfront events).
Additional Duties: Assist with opening/closing procedures, staff meetings, event planning, and reporting to the General Manager or ownership. Be ready to jump in and serve tables during rushes.
Required Qualifications & Skills
2 5+ years of floor management or strong FOH leadership experience in high-volume (often 300+ covers/shift), upscale or popular restaurants preferred.
Proven ability to thrive in a fast-paced, high-pressure environment while delivering top-tier service.
Strong leadership, communication, problem-solving, and guest recovery skills.
Knowledge of POS systems, basic P&L awareness, food safety (ServSafe or equivalent), and Florida regulations.
Energetic, professional presence with a passion for hospitality; waterfront or Florida restaurant experience is a plus.
Availability for nights, weekends, and holidays is essential.
Salary Based on Experience
1. Health Insurance
2. Dental Insurance
3. Vision Insurance
4. Paid Vacation Time
5. Opportunity for growth within a multi-venue restaurant group