Floor Manager

POSITION SUMMARY: Assists general manager in handling all aspects of the beer garden operation to maintain and develop a high level of guest experience. All duties are to be performed in accordance with departmental policies, practices and procedures.

ESSENTIAL DUTIES AND RESPONSIBILITIES: (Other duties will be assigned as needed.) Must be willing and able to do the following:

• Ensure that every guest receives the positive and high-quality experience.
• Manage operations and staff during daily shifts.
• Follow established opening and closing procedures.
• Train and test employees to upkeep their core competencies, product knowledge and adherence to established service standards.
• Assist General Manager with execution of private events.
• Lead the team and upkeep a positive and upbeat work environment.
• Perform other side duties as requested by superiors.

EDUCATION AND EXPERIENCE

Required:

• Undergraduate degree or ten years of equivalent professional experience is required;
• Expert knowledge of MS Excel, MS Word and MS PowerPoint;
• Superb effective business writing skills;
• Excellent time-management skills;
• Impeccable personal presentation and sense of decorum.

Preferred:

• Four years or more of progressive restaurant management experience is desired but not required;
• Beer, spirits and wine certification(s).

KNOWLEDGE, SKILLS AND ABILITIES

• Ability to lead and mentor a team and/or its individual members.
• Professional appearance and demeanor.
• Effective English-language written and oral communication skills.
• Ability to identify and assess problems and situations and recommend appropriate courses of action.
• Ability to communicate, orally and in writing, providing and obtaining information of a complex, technical and sensitive nature effectively, clearly, correctly, concisely, completely, logically, timely, and at an appropriate level and in appropriate format while maintaining confidentiality.
• Ability to lift and carry boxes weighing up to 50 pounds for distances of up to 50 feet and to manipulate them from heights, which may require the use of a foot-stool.
• Excellent customer service skills
• Interpersonal skills to effectively communicate with all business contacts.
• In this position, you will be required to work evenings, on weekends and holidays.
• Must maintain active ABCA manager license and DOH food manager license.

We are an equal opportunity employer.