Floor Supervisor - Fenway

Job Duties & Responsibilities:

Staff Management

• Train and supervise front of house staff
• Direct work for employees including assigning tasks before, during, and after open hours of the restaurant
• Assist the floor managers with the development of FOH staff by providing daily feedback on performance
• Work with Private Event Coordinator to execute weekly semi-private and private functions
• Handle complaints, conflicts, questions, and suggestions from restaurant employees

Customer Service

• Ensure customer satisfaction through promoting excellent service
• Respond to customer complaints tactfully and professionally.
• Promptly respond to customer inquiries via email, phone, and in-person

Additional duties may be assigned as necessary

Desired Qualifications & Abilities

Qualifications & Experience

• Required 5+ years of experience working as a bartender, server, or manager in a restaurant environment.
• Demonstrated success in process improvement and initiative

Qualifications & Experience

• Ability to work independently, as well as lead and motivate a team
• Confidence and business acumen to delegate staff effectively based on business conditions
• Organized and efficient with great attention to detail
• Exceptional guest service skills
• Collaborative and respectful presence with entire team
• Ability to remain calm under pressure and communicate clearly, with composure and enthusiasm, to customers and staff
• A deep passion for craft beer is a must and knowledge about the brewing process is a bonus
• Willing to work a flexible weekend schedule (Friday-Sunday) including nights and holidays
• Follow appropriate procedures for serving alcohol (e.g., TIPSs (Training for Intervention Procedures)
• Move lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and objects weighing in excess of 50 pounds with assistance

Benefits

• Medical, dental and vision benefits with no wait period
• Short term disability and life insurance
• 401k plan with generous match with no wait period
• Tenure Bonus Eligible
• Paid time off
• Educational Reimbursement Program
• MBTA Pass discount
• PPE Reimbursement
• Trillium Comp Card
• Trillium discounts
• Philanthropy program
• Employee gym