Floor Supervisor

Position Title: Floor Supervisor

Position Summary:

Floor Supervisor is an hourly position that is responsible for assisting with the flow of operations at the front desk, dining rooms, and kitchens. They work closely with the managers to ensure that Kobe procedures and standards are executed and that excellent customer service is achieved. 

They must be knowledgeable about the Front-of-house and Back-of-house operations so that they can be of assistance whenever help is needed in a specific department. This includes Host, Server, Busser, Bartender, Togo Departments. During operating hours, Floor Supervisors are focused on the customer experience and assist staff on delivering a great Kobe experience to every guest. This includes assisting the Front-of-House Manager with table management, reservations, calls, processing discounts, handling customer complaints or special requests/allergies, greeting tables, and singing celebratory songs. They also may help the General Manager and Manager with opening or closing the restaurant, training of staff members, filling out daily reports, and assisting the Back-of-House Manager with inventory/delivery. 

The Floor Supervisor is expected to manage and execute all required policies and procedures up to Kobe’s standards. They report directly to the General Manager and Manager. 

Now Hiring a Restaurant Floor Supervisor

At Kobe, our management team plays a vital role in our success by being hands-on to ensure the highest quality of food, service and safety to our guests. In addition, the selected candidate will maintain the integrity of menu items, adherence to recipes and level of hospitality. A positive attitude and strong management experience is required.

Kobe offers Medical, Dental and Vision health benefits, 401K Plan and Employee Discounts on Kobe products. Paid training is provided. 

Education:

• High School Diploma (or equivalent) preferred

Key Qualifications (Training, Knowledge, and/or Certifications):

• Passion for the restaurant industry
• Casual dining or full service restaurant background preferred
• Ability to drive results through others
• Excellent listening and communication skills
• Ability to build strong relationships
• Ability to develop service improvement or culinary plans based on business and service results
• Experience creating schedules for hourly employees 
• High level of attention to detail
• Successful completion of federal, state, and/or locally recognized Food Safety certification
• Successful completion of any federal, state, and/or local licensing requirements, as applicable
• Proficient conflict resolution skills
• Experience setting high standards and holding others accountable for meeting those standards

Physical Demands:

• Constantly move about the restaurant on quarry tile, wood, and/or carpeting, both inside and outside (interacting with guests and employees, operating POS, etc.) for shifts lasting up to 10 hours or more
• Stationary office work (writing, typing, phone calls, etc.) up to 1 hour at a time
• Frequently bend, twist, kneel, crouch, squat, and balance neck while performing other manual tasks
• Tasting/smelling when checking food/drinks
• Regularly work in cold storage areas as well as hot kitchen/grill areas, for inventory, maintenance, cleaning, product review and retrieval
• Ascend/descend ladder, step stool, stairs, occasionally
• Push/pull up to 200 lbs., using hand card, occasionally
• Lift items, including overhead up to 60lbs, occasionally
• Frequently reaches, grabs, lifts, moves, and/or carries items weighing up to 60 lbs. various distances throughout the restaurant, as necessary

Kobe is committed to making reasonable accommodations for individuals with disabilities consistent with the requirements of federal, state, and local laws and regulations.

Kobe Ichiban Japanese Steakhouse has been a cornerstone of the Orlando and Tampa dining communities since 1984. As a local staple with 13 locations across Central and West Coast Florida, we are renowned for our teppanyaki dining experience, where skilled chefs create unforgettable moments by preparing meals right at the table. We also offer traditional dining options, including a full-service bar, sushi, and hibachi dishes crafted in our kitchen. At Kobe, we pride ourselves on creating an upbeat and lively atmosphere that makes every visit a celebration. Join our team and be a part of a dynamic and established brand that has been delighting guests and shaping memorable dining experiences for four decades.

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