The Customer Service Representative will be responsible for managing all functions related to all incoming client and vendor inquiries in a timely and professional manner. Maintain client and vendor relations by handling and resolving various requests across the business. They will be required to assist management with streamlining workflow processes. The role requires the ability to use an analytical mindset to assess data and prioritize tasks in a fast-paced, fluid environment.
This position is a second-shift role, with standard working hours of 10:30 a.m. to 7:00 p.m. EST. (30-minute lunch)
KEY RESPONSIBILITIES - ESSENTIAL FUNCTIONS
Responsible for reviewing, analyzing, and completing vendor and client inquiries in a timely manner
Identifying the root cause of vendor and client inquiries
Assist management with streamlining workflow process
Review, analyze, and process billing and payment of vendor invoices
Manage 3rd Party Payment Services as requested
Ability to extract account payable reporting for vendors and analyze
Responsible for reconciling vendor statements
Responsible for analyzing client invoicing reports and issuing client credit and/or rebills
Manage vendor accounts by utilizing internal and external programs and software
Responsible for onboarding and updating vendor information within systems
Establishing and sustaining relationships with new and existing vendors
Responsible for working internal and external audits
Ability to collaborate and communicate effectively across departments
Provide guidance on internal processes across the business
Other duties assigned to ensure overall departmental efficiency
Maintain productivity and quality standards as directed by Department Manager
High-level knowledge of all processes throughout the company
Assist with system testing and feedback
Encourage a team-work environment amongst co-workers and network across the business
Other duties assigned to ensure overall departmental efficiency
LEADERSHIP RESPONSIBILITIES
This position has no leadership responsibilities
COMPETENCIES - SKILLS
Displays self-control and assumes responsibility
Works effectively with systems; thorough and accurate
Adapts to fast paced environment and pursues learning and development
Demonstrates resourcefulness and solves problems
Champions innovation and demonstrates creativity
Adapts to fast paced environment and pursues learning and development
Champions innovation and demonstrates creativity
Demonstrates resourcefulness and solves problems
Able to work independently, effectively managing and using time through organization and structure
Works effectively with systems; thorough and accurate
Hold a positive attitude to support a team environment
Ability to communicate effectively (written, verbal) with all levels of staff and clientele
EDUCATION AND EXPERIENCE
High school diploma required
Minimum of 3 years billing and/or customer service experience required
Intermediate to advanced skills in Microsoft Word and Excel (Lookups, Pivot tables, Formulas)
AS400 ISeries, JD Edwards, and Salesforce experience preferred but not required
Bilingual - English and Spanish speaking required
CORE VALUES
At Wheels, we believe in fostering a culture that is built on our Core Values and Guiding Principles. We cultivate a culture of excellence and innovation by upholding these values, driving our collective success and growth.
Integrity - Always act with integrity and honesty.
One Team - Treat others with dignity and respect; act as a cohesive, inclusive and accountable team that is making a difference.
Innovation - Drive continuous improvement, spark creativity and embrace next generation thinking.
Customer Success - Ensure that customer and driver success is at the heart of everything we do.
CULTURAL ATTRIBUTES
At Wheels, our culture guides us how we work every day, and we look for team members who show these behaviors:
Discipline Drives Quality - Plan the Trip: Think proactively, hold a high bar, follow through by leveraging experience and systems. To produce quality outcomes, we must be intentional and deliberate in everything we do, from big bets to daily execution.
Intellectually Curious - Fuel Your Minds: Be bold, challenge assumptions, think differently, look outside the box. Strive to unlock your
Numbers & Facts
Location
Des Plaines, Illinois
Skills
Accounts Payableunmatched
Analysis Skillsunmatched
Billingunmatched
Communication Skillsunmatched
Continuous Improvementunmatched
Customer Relationsunmatched
Customer Support/Serviceunmatched
Data Analysisunmatched
Develop and Maintain Customersunmatched
English Languageunmatched
Establish Prioritiesunmatched
External Auditunmatched
Follow Throughunmatched
IBM AS-400 Serverunmatched
Information Technology & Information Systemsunmatched
Internal Auditunmatched
J D Edwardsunmatched
Leadershipunmatched
Microsoft Excelunmatched
Microsoft Wordunmatched
Multilingualunmatched
Onboardingunmatched
Payment Processingunmatched
People Managementunmatched
Pivot Tablesunmatched
Problem Solving Skillsunmatched
Process Analysisunmatched
Process Developmentunmatched
Process Improvementunmatched
Quality Managementunmatched
Quality Metricsunmatched
Reconciliationunmatched
Root Cause Analysisunmatched
Salesforce.comunmatched
Spanish Languageunmatched
System Testunmatched
Team Playerunmatched
Third-Party Payerunmatched
Time Managementunmatched
Vendor/Supplier Evaluationunmatched
Vendor/Supplier Managementunmatched
Vendor/Supplier Relationsunmatched
Vendor/Supplier Selectionunmatched
🎯
Be found by employers
5,500+ employers search our resume database daily. Add yours to get found by recruiters looking for candidates like you.
Level up your application
Professional resume templates
Browse dozens of recruiter approved resume templates, layouts and formats. Choose your favorite and make it your own in minutes.