What We’re Looking For:
Familiarity with high volume call center software systems
Excellent communication, management, interpersonal and leadership skills
Intermediate knowledge of Microsoft Excel, Word, Outlook, PDF’s and internet searches
Advanced phone and verbal communication skills
Adaptable to a teleworking environment
Maintains reliable high speed internet connection in their home-office
Experience and Education:
Bachelor’s Degree required; Marketing, Business or Communications preferred
5+ years’ experience in a call center environment; at least 3 years of which must have been in a supervisory capacity
Power utility, telecommunications, and/or insurance call center experience highly desirable
Additional Information:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
This job description in no way states or implies that these are the only duties to be performed by the incumbent in this position. The FNOL Manager will be required to follow any other job- related instructions and to perform any other job-related duties request by any person authorized to give instructions or assignments.
Pre-employment drug testing and background check required
CMR is an Equal Opportunity Employer