Role Summary The FOH Shift Lead supports daily operations by running smooth, consistent shifts, coaching the team, and protecting the guest experience. This role is the first layer of leadership on the floor and ensures all FOH standards, SOPs, and service expectations are met.
Key Responsibilities
Lead FOH shifts with clear communication and strong situational awareness
Run pre‑shift huddles and assign roles based on staffing and volume
Maintain a clean, stocked, organized FOH throughout the shift
Deliver consistent hospitality and resolve guest issues professionally
Support counter service, expo, and dining room flow during peak hours
Complete FOH checklists, line checks, and cleanliness standards
Monitor ticket times and coordinate with BOH for smooth service
Enforce uniform, hygiene, and safety standards
Provide real‑time coaching and support for FOH team members
Document shift issues and communicate updates to leadership
Shift Coverage Expectation
FOH Shift Leads are the first point of contact for FOH call‑outs
Attempt to find coverage before escalating
Cover the shift themselves when no other coverage is available
Communicate call‑outs and coverage outcomes to leadership