Key duties include supporting servers, maintaining the dining area's cleanliness, restocking supplies, and ensuring a positive guest experience by responding to their needs. This role requires physical stamina, teamwork, and the ability to work quickly in a fast-paced environment.
Busser Core responsibilities
- Clear dirty dishes, silverware, and glasses from tables, wipe down surfaces, and reset tables with fresh linens, silverware, and condiments.
- Assist servers with tasks like refilling water glasses, delivering food when needed, and communicating guest needs, such as allergies or special requests.
- Keep the dining area clean by sweeping and mopping floors, cleaning spills promptly, and ensuring the overall appearance of the dining room is tidy.
- Replenish service stations and tables with necessary items like napkins, silverware, and condiments.
- Help with setting up the dining room before opening and cleaning it at the end of the night, including tasks like stacking chairs and taking out trash.
Runner Core responsibilities
- Deliver food orders to customers quickly and accurately
- Uphold sanitation and food safety principles
- Bus tables by removing dirty dishes and trash
- Check in with customers to ensure their experience is satisfactory
- Relay reports of customer satisfaction to the management and relevant parties
- Ensure patrons have all the appropriate tableware they need to properly enjoy their food
- Assist setting up tables before service with appropriate utensils, napkins and decorations
- Handle various impromptu requests from customers
Required skills and qualifications
- The ability to stand and walk for long periods, lift and carry items (often up to 255025 minus 502550 pounds), and perform tasks that involve bending and kneeling.
- Strong communication skills to work effectively with servers, hosts, and kitchen staff, and the ability to work well as part of a team.
- Meticulously set tables and maintain a high standard of cleanliness in the dining area.
- A friendly and polite demeanor when interacting with guests and a willingness to respond to their needs.
- The ability to work efficiently and calmly in a fast-paced, and sometimes stressful, environment.
- Availability to work nights, weekends, and holidays, as these are often the busiest times for restaurants.