FOH Shift Lead

The Front of House (FOH) Shift Lead is responsible for overseeing the restaurant’s FOH day-to-day operations. Their top priority is delivering fresh, fast, and safe food to exceed Guests' Expectations! He/she consistently demonstrates our core values, embraces the Chick-fil-A culture, has a passion for people and serving others, has strong character, takes initiative and works with a sense of urgency at all times. Keeps team members accountable for each component of Operational Excellence and protects our core values by being a champion of culture and growth within the restaurant. 

Responsibilities

• Lead and participate operationally in day-to-day activities in high-volume, fast-paced Restaurant while adhering to Chick-fil-A standards and systems
• Address guest issues that may arise in a professional manner
• Build a high-performance team and develop them with coaching, training, accountability and leading by example
• Manage the assignments for all FOH stations 
• Complete required daily, weekly and monthly checklists
• Ensure FOH and dining room are always clean
• Execute proper security and cash handling and control procedures
• Appropriately document employee performance and policy/procedure violations and take appropriate corrective actions with Team Members.
• Assign weekly positions of FOH team members
• Achieve or exceed goals related to: speed of service, order accuracy, customer satisfaction, and Winning Hearts Every Day strategies to positively influence business and team results
• Assist in training of new hires
• Ability to manage Team Member behavioral and performance issues
• Review key FOH metrics, adhering to strict checklists/procedures, using standard tools, and always working towards continuous improvement.
• Is in constant communication with other restaurant leaders - working toward common restaurant goals and enabling each other's success.
• Adhere to Chick-fil-A rules and dress code at all times
• Other duties as assigned

Availability

• Fully available Opening or closing shifts based on business needs, including Saturdays and holidays.
• This is a 40+ hour/week position.

Certifications

• Must complete NYC Food Handler training within a year of hiring

Qualifications

• Prior experience as shift lead, crew lead, supervisor, team lead, restaurant manager, restaurant assistant manager is not required but is preferred.
• Prior experience in a hospitality or food service role is not required but is preferred
• Able to work on your feet for several hours at a time 
• Ability to lift up to 50 lbs
• Consistent, reliable, with ability to multitask in a fast-paced setting
• Strong commitment to superior customer service
• Excellent interpersonal and conflict resolution skills
• Cheerful, Positive Attitude and Values Teamwork
• Smiles and able to maintain eye contact
• Ability to use computer, tablet, and group communication apps 

Benefits

• Bonus Pay
• Subsidized health, dental and vision insurance 
• Closed Every Sunday
• Employee discounts
• Leadership Development
• Scholarship and Educational Assistance Opportunities

Chick-fil-A Gateway Center is excited to hire team members that are passionate about joining a positive, people-focused environment! Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity to grow your skills and contribute to a supportive, enthusiastic workplace. Like most Chick-fil-A restaurants, this location is owned and operated by an independent, franchised Operator who invests in the future of Team Members and enthusiastically gives back to the community.

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